New
#1
Image Restore Can Not Find Setup Information Files
My hard drive crashed recently and after purchasing a new one, I was able to use the HP Windows 7 Professional System Disk Restore. Worked great and ready to restore an image I have of my hard drive earlier this year. When go through the process of restoring my image from either an external drive, or a network drive, nothing seems to work. The restore is looking for a "setup information" file which it does not seem to find. I have made sure that the directory off the root is named "WindowsImageBackup". I can see 1.3G if data in different subdirectories a) a user subdirector, b) a system image back up subdirectory and c) a WindowsImageBackup subsirectory. There is also a file mediaID.bin.
During one of my calls, Microsoft said that there also needs to be a .img file. I actually have two image backups from different years and neither one have an .IMG file.
Lastly, I made an image backup of the newly restored (and very clean hard drive) on the same external drive. I was able to do a restore of that backup. Also, no .IMG file found in either of those subdirectories.
Any assistance on how I can restore my image before I give up from exhaustion.
Thank you