As their support sucks and not responds for a long time to my questions I've asked I assume I can ask them here.
Must respond to this statement... as I disagree STRONGLY.
In fact my own opinion is that product support from Macrium is OUTSTANDING!!!
They theoretically only provide support for their non-free paid versions, so if you're trying to use the free version you shouldn't expect any "support". However my initial experience using the free version years ago encountered a serious defect which was clearly a program problem, and I contacted them. Even though theoretically they didn't provide vendor support for the free version, their own "parental pride-of-authorship" and recognition that the symptoms I was describing were clearly due to a program defect, they almost instantly responded to me (i.e. in under an hour, despite the fact that they're in the UK and I'm in California).
Within a few hours they had corrected the problem in their copy of the code, and provided me with a download link to retrieve it. They also worked with me to provide precise instructions as to how to extricate myself from the consequences of the original program defect. This was of course a serious issue (as anytime you're using a "restore" of a "system image" you had better not have any problems), and I was truly impressed with their willingness to help me... as I had used what was presumably their problem-free version of their program, which was also priced "free".
Subsequently I purchased Macrium Reflect Standard, because I wanted its additional features and also wanted continuing ongoing vendor support and product upgrades. I've been using Macrium Reflect ever since, and have installed it on more than a dozen machines for friends and family. I've repeatedly purchased the "multi-license" copy, which is very reasonably priced for four independent license keys. I then simply use another one of the four license keys on each of the new machines I install the product on.
In my opinion, the Macrium people are superb in providing support for their product.
And the product itself is also superb.
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I also have the four license version. When you consider the license is lifetime, the price is quite reasonable.