Complete Restore Problem


  1. Sercici
    Posts : 5
    Windows 7 Home 64bit
       New #1

    Complete Restore Problem


    Hey I am a new user to this forum and I registered because I have seen many active helpers on this site.
    I have a problem that I will like to share with you lot! I will be happy if you can help me!
    All right, so I want to do a Complete Restore and the reason to this is not important. I have a Samsung Notebook and to open up recovery I need to hit the F4 button on start-up. I've done this many times in the past however, I've been trying to do it for the last few days and whenever hit the F4 button I get a black screen and nothing loads up. I have tried starting the Samsung Recovery Solution 5 programme which was pre-installed on this notebook. I clicked the option which has "Complete Restore" on it too, however it asked me to restart the laptop, once I restart it just gets stuck on the Samsung logo start-up screen with F2 and F4 option at the bottom, when it is meant to just go straight to the recovery screen. It may be because of a Virus that was installed on the laptop but I have researched about this virus and no anti-virus or malwarebytes have detected it yet. Many said I should factory reset or restore to a certain date, but I don't have a point of restore before the virus was installed. So Factory reset is my only option and I have a problem in doing that.
    Can someone help me fast please? I do not want to have to buy a new computer as I am starting college soon.
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  3. Computer0304
    Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       New #2

    If you have backed up all data that you what to keep, follow the turtorial below to do a clean install since it is usually better to not have the pre installed software which can be bloatware.
    Clean Reinstall - Factory OEM Windows 7
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  4. Sercici
    Posts : 5
    Windows 7 Home 64bit
    Thread Starter
       New #3

    Hey, I'm not that good at English as I am from Turkey. Also I don't understand much of computers, can you do this for me on team viewer? or any other program that connects my pc to yours so you can control it?
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  6. Computer0304
    Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       New #4

    Sorry, but this cannot be done with any remote connections since it is outside of the operating system. Maybe you can try using a translator on a phone or another computer if you can.
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  7. Sercici
    Posts : 5
    Windows 7 Home 64bit
    Thread Starter
       New #5

    Well, is it possible for you to make those instructions more clear? like just specifics, download this do this ... because them instructions are kinda confusing me.
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  8. Computer0304
    Posts : 2,409
    Windows 7 Professional 32-bit/Windows 8 64-bit/Win7 Pro64-bit
       New #6

    Well, I am not sure how to make it simpler as I'm the type of person that is good at explaining how to do things the complicated way. I will try contacting gregrocker, the creator of the turtorial and see if he can simplify it for you.
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  10. Sercici
    Posts : 5
    Windows 7 Home 64bit
    Thread Starter
       New #7

    All right! Thanks a lot man!
      My Computer
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  11. gregrocker
    Posts : 50,642
       New #8

    Read through each step of the tutorial and ask back any questions you have so you understand exactly how each step is performed. Clean Reinstall - Factory OEM Windows 7
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  12. Sercici
    Posts : 5
    Windows 7 Home 64bit
    Thread Starter
       New #9

    Ok, so there are a lot of download links there, can you send me the one I am meant to download? I have 64bit windows7 Samsung laptop btw
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