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Windows 7: Need to take back PC (still under warranty)

06 Oct 2014   #1

The new build has Windows 7 64bit Home Premium w/SP1 OEM
Need to take back PC (still under warranty)

Hello Seven Forum,
Had a PC built last year and is still under warranty. Need to take back as their is Hardware problems. Found this out doing a Memory Diagnostic Test. The question I wish to ask is that I have 2 internal hardrives and 1 external drive. 1xSSD & 1X mechanical HD inside. I have backedup all my documents,music and photos on the external HD but what else do I need to do as I am not comfortable handing over my PC with other stuff such as personal contacts and emails. Hope someone can help.

My System SpecsSystem Spec
06 Oct 2014   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, 64-bit

Are you worried about actually losing something or are you worried about someone snooping into your contacts and emails when you'd rather they didn't?

Your email and contacts are likely on your C drive. You could back them up as well. Also bookmarks. Where that stuff is depends on what browser and email you use.

You could actually remove any non-operating system drives if necessary---unless that might somehow cause a warranty issue.

I can understand your reluctance. I'd probably remove hard drives when possible, even if I had the stuff backed up.
My System SpecsSystem Spec
06 Oct 2014   #3
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

You may also want to save the Downloads and your Favorites. Then I would Clean All for the partitions that used to have your data. If you have to clean the C partition, you may want to save the product key of the OS and paid programs that you installed. Best is to use the Belarc Advisor. That will list all keys.
My System SpecsSystem Spec

06 Oct 2014   #4

The new build has Windows 7 64bit Home Premium w/SP1 OEM

Thanks for your quick response to my question. I will backup as much as I can on the 2TB external drive. Haven't had to take a PC in before. All the other problems over the years which haven't been many or serious were done here at home. The place I had it built are aware of the hardware problem and told me to bring it in. Common sense would be to phone or email them about my question which I asked here. I wanted to ask here,first, to get another opinion. Thanks again.
My System SpecsSystem Spec

 Need to take back PC (still under warranty)

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