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After Windows update, cannot login nor restore system
Hi,
Last night, my laptop processed Windows updates. This morning, when I tried to turn my computer back on, start up was very slow and once I finally got to the log in screen, I couldn't login. I received a message stating "user login cannot be used" and "user profile cannot be loaded". My login is the only account with administrator capabilities. I logged into the guest account, which is the only other account. However, when I am able to get to system restore, I cannot begin he system restore because I don't have admistrative privileges. I've also tried to do a system restore by pressing F7, but then I need a restore point and I receive the message that I do not have a restore point. I cannot create a restore point because I do not have administrative privileges. And so on. By trying to follow the questions and reading threads posted here, I also tried to turn on the system protection, but that tab is missing. So, from what I can figure, I need to restore my system to yesterday morning or the day before, but I can't do anything without administrative privileges. I've also tried to enable the built-in administrator account by going into the local users and groups folder and I receive an error message stating that "access is denied."
I appreciate any help that you can offer. I'm not a tech expert, but I can follow instructions. Again, thank you. Please let me know what other information you need.