After Windows update, cannot login nor restore system

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  1. amilatie
    Posts : 39
    Windows 7 Enterprise 64bit
       New #1

    After Windows update, cannot login nor restore system


    Hi,

    Last night, my laptop processed Windows updates. This morning, when I tried to turn my computer back on, start up was very slow and once I finally got to the log in screen, I couldn't login. I received a message stating "user login cannot be used" and "user profile cannot be loaded". My login is the only account with administrator capabilities. I logged into the guest account, which is the only other account. However, when I am able to get to system restore, I cannot begin he system restore because I don't have admistrative privileges. I've also tried to do a system restore by pressing F7, but then I need a restore point and I receive the message that I do not have a restore point. I cannot create a restore point because I do not have administrative privileges. And so on. By trying to follow the questions and reading threads posted here, I also tried to turn on the system protection, but that tab is missing. So, from what I can figure, I need to restore my system to yesterday morning or the day before, but I can't do anything without administrative privileges. I've also tried to enable the built-in administrator account by going into the local users and groups folder and I receive an error message stating that "access is denied."

    I appreciate any help that you can offer. I'm not a tech expert, but I can follow instructions. Again, thank you. Please let me know what other information you need.
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  3. oscer1
    Posts : 1,670
    win 10
       New #2

    Hi, welcome to 7F

    turn laptop on start tapping F8 when you get to screen with safe mode arrow down to last know good configeration. if that dont work try repair my computer.
      My Computer
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  4. amilatie
    Posts : 39
    Windows 7 Enterprise 64bit
    Thread Starter
       New #3

    Thank you, Oscer. I tried both of those and neither worked. When I went to the last known good configuration, it started and I received the same login error. Then I tried repair my computer, went to system restore and I am back to needing a restore point. Any other thoughts?
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  6. oscer1
    Posts : 1,670
    win 10
       New #4

    did you try any of the other options in repair my computer
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  7. amilatie
    Posts : 39
    Windows 7 Enterprise 64bit
    Thread Starter
       New #5

    I haven't. Well, I did login using safe mode and I received a message stating that I have been logged in with the default profile for my system. But, even in safe mode, I can't do anything without admin rights.
    Last edited by amilatie; 20 Nov 2014 at 14:46. Reason: Add more information.
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  8. monster
    Posts : 3
    No help!!!
       New #6

    shutdown your pc or laptop whatever and then while opening or booting keep pressing F8 until some options come just choose repair pc and restore your pc by choosing system restore
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  10. amilatie
    Posts : 39
    Windows 7 Enterprise 64bit
    Thread Starter
       New #7

    System restore does not work because the system needs a restore point. The message I receive is "No restore points have been created on your computer's system drive." I cannot create a restore point because I do not have the system protection option/tab.
      My Computer
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  11. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #8

    repair your computer->command prompt

    Code:
    dir  c:\users
dir  d:\users
dir  e:\users
    On what drive letter is your user account? Assume it is P. Of course replace P with actual drive letter!!

    Code:
    Dism /Image:P:\WINDOWS  /Get-Packages /Format:Table > P:\patches.txt
    Copy P:\patches.txt to an usb stick and post.
      My Computer
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  12. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #9

    Have to go... back in 10 hours
      My Computer
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  13. Kaktussoft
    Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       New #10

    So there are no restore points, so system restore is not an option. Why rollback the patches??? the user profile has already been damaged.
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