System Restore not working

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  1. Posts : 48
    Windows 7 Home Premium 64 bit
       #1

    System Restore not working


    I am not sure this is the right forum, but I thought I would start here.

    I attempted to restore to a point I created last night. I received a message that the system could not be restored to that point. I also received a warning that my Avast AV 2015 Background Service was not running. The computer was running slow. I ran system restore again to undo the restore point and after the shutdown and restart I received another error message that the system could not be restore to the point I started from. I also received the same Avast warning. It appears the desktop has some icons from last night, as well as some from today.

    I suspect the Avast AV may be causing a problem with the system restore, but I am not sure.

    I ran sfc /scannow and it did not find any code integrity violations.

    I could use some help on how to proceed. Thanks.
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #2

    Why don't you say what error message was displayed?
    Shutdown AVAST or even better.... uninstall it, so it can't interfere in the process
      My Computer


  3. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    I shutdown Avast and tried again. I received the following error message:

    An unspecified error occurred during System Restore (0xc0000022)

    I have not had to uninstall the antivirus program in the past to do a system restore.
      My Computer


  4. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #4

    Try to do system restore from advanced boot options->repair your computer->system restore
    Post results
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #5

    In Elevated Command Prompt do:
    Code:
    sfc/scannow
    integrity errors? Repaired? run it again to prove all has been fixed.
    Code:
    chkdsk/f  c:
    Disk problems? All repaired?
      My Computer


  6. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

    Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?
      My Computer


  7. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #7

    tjs999 said:
    I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

    Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?
    run chkdsk/f c:
    now. Try system restore later in normal mode. After that in recovery mode
      My Computer


  8. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    Do I to boot into safe mode to access repair your computer->system restore? Will I need a disc and/or password run the repair/restore option?

    I ran the chkdsk/f c: and tried restore in normal mode. Still received error message. In addition Avast didn't start.
      My Computer


  9. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Also, each instance of trying to restore and Avast not starting has resulted in a restore point titled avast! antivirus restore point.

    I think this is related to Avast. I may have no choice but to uninstall Avast to do a system restore.
      My Computer


  10. Posts : 48
    Windows 7 Home Premium 64 bit
    Thread Starter
       #10

    I uninstalled Avast. System Restore worked fine.

    Any suggestions for another free antivirus?

    Thanks to Kaktussoft for your assistance.

      My Computer


 
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