I turned off system protection for c/drive,deleted old restore points( i do this regular at the moment,as they are all current and won`t get me back to where i want to go. I created a new one,and tried to restore and got the present pic.
I did not get a disc with the computer,i took it for a reformat once ,he said it was built in,at the moment everything else works,but i may need to system restore one day.
Bill
OK, try booting the system tapping the F2 or F11 keys and get into recovery mode. HP's from about 2010 on had a system repair built in to the recovery partition. Do not do a Factory recovery as this will reformat the C:/ partition and reinstall windows.
Edit: also try booting with the escape key.
Bill
Did the boot with the (f11) key. The last pic says to temporarily switch off anti virus,as it cannot access a file.( i have avg free edition).On switching off it allows me to create a restore point only if i have (G) on in system protection.I then create a date (4/1/2015.on doing restore,it ignores the date and restores to the one before ,which is a present date.in the past i have not had to disable my anti virus in order to restore. Bill
PS
Sorry but i don`t know what disc imaging software is ? ( i am not that computer literate) i have spoken to micro soft,they spent approx 20 min`s looking at it from their end,they said they would look further at a cost(120 euros per year. This sounds ok provided i still have use of computer to hand over to them.if it crashes ,it would be no use to me.
Last edited by Billnotlob; 08 Feb 2015 at 06:18. Reason: more info
Odd that it would want G to also be selected, can you post the bottom of the disk management screen to give us a better breakup of your drives like this? It is seems that G is part of the same disk that C is using but that would be a pretty big disk for a hp computer to come with. The Map would help us narrow down why it wants certain things enabled for protection and not.
Hope this what you meant
I actually meant the bottom of this window https://www.sevenforums.com/attachmen...te-capture.png but showing that one tells me your G drive is external correct, what happens if you make your restore point after safely removing and unplugging your external drive?
This one
Yeah that one shows that G:\ is another disk, is it another disk in the computer or is it a usb external disk? Your going to want to remove external disks before trying to make or use a restore point. Only the disk that is labeled as system and has the windows logo needs to have protection turned on for it.
(G) is a external disc. I never switch it off.when creating a restore point ,what should be on in system protection.
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