System Repair has locked up on Dell laptop

photohutch · 21 Jul 2015

My Dell XPS 15z wouldn't boot this weekend. After a few failed attempts I got the screen to start in safe mode. A screen with options popped up with the first option being to do a System Repair so I decided to try that. It went through a few steps and seemed to be progressing. However, it now appears to be frozen on a screen that says it is attempting to perform system repairs and that the process could take over an hour. This was basically 48 hours ago. If I hit the cancel button a screen pops up telling me the process cannot be stopped. My husband even turned the computer off but when it starts up again it automatically returns to the frozen screen.

Help!

fireberd · 22 Jul 2015

F8 at power on should give you some recovery options. Have you tried that?

photohutch · 22 Jul 2015

Actually, I did last night. It gave me the option to start Windows normally or in Safe Mode. I chose the normal option and thought it was going to work for a minute. Then suddenly it switched back to the same screen where it says it is attempting the repair and that the process may take more than an hour.

fireberd · 22 Jul 2015

F8, AT POWER ON not before Windows starts, should give you more options, including restoring to the original factory condition (Dell PC Restore). If its hung up and can't repair, restoring may be the only other option.