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Windows 7: system does not detect CD/DVD drive error 0x80070002

11 Jan 2016   #11
thelma

windows 7 professional 64 bit
 
 

Hi, Back home,

Yes I waited with this problem because I was not sure first;

If it is a software problem to do with my backup system ( I am also terrible in settings in general) or hardware?

I have lots of restore points in System restore ( works fine) and CCleaner, but I could never ever do a backup CD. So now I have finally done a system image this morning, just with windows create a system image on a Toshiba external Hard drive.

So at least now, if something goes drastically wrong I can reinstall ( I think ).

I have just now tried Windows Media Player again, whit my external speakers plugged in and I can hear George loud and clear, So it is not Mr G. Micheal that is the problem.

Also in Media Player there are an enormous amount of settings I have no clue what they mean.

Then I have in Event viewer this yellow triangle error system does not detect CD/DVD drive error 0x80070002-realtec-error-event-viewer.jpg




My System SpecsSystem Spec
.
11 Jan 2016   #12
thelma

windows 7 professional 64 bit
 
 

I also noticed this in the event viewer, but I don't think it has anything to do with this problem we are now dealing with system does not detect CD/DVD drive error 0x80070002-ready-boot-untitled.jpg


My System SpecsSystem Spec
11 Jan 2016   #13
thelma

windows 7 professional 64 bit
 
 

I am just going through the event viewer to see if there are events associated with this error with trying to make a Backup CDsystem does not detect CD/DVD drive error 0x80070002-block-level-backup-engine-untitled.jpg


My System SpecsSystem Spec
.

11 Jan 2016   #14
thelma

windows 7 professional 64 bit
 
 

Ok, last one I found lately:
system does not detect CD/DVD drive error 0x80070002-grahp-isolation.jpg


My System SpecsSystem Spec
11 Jan 2016   #15
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

You are not trying to create a backup cd, you are trying to create a system repair disc.

It`s not vital that you make one today, however one is needed if you ever want to use that image you created.

You can always make one on another Windows 7 PC, as long as it`s the same service pack and bit version (32 or 64 bit)

You can always try again here, but you`ve got to figure out what`s up with your cd burner.


Attached Thumbnails
system does not detect CD/DVD drive error 0x80070002-untitled.jpg  
My System SpecsSystem Spec
11 Jan 2016   #16
thelma

windows 7 professional 64 bit
 
 

Yes, that's it a system repair disk, really important, don't have one.

In the event log under hardware it states 0 ( Non ? )
so that's good
My System SpecsSystem Spec
11 Jan 2016   #17
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Just a thought Thelma if the player is showing the CD as playing but no sound have you tried updating the sound card on that machine. Sorry I cannot find the driver for it you might have better luck.

If you run HW Info it will tell you exactly what audio device is installed in the machine.

Using HW Info
PART A:
You can test the volts on the PSU with HW Info
HWiNFO, HWiNFO32/64 - Download <download the right bit version and close the right hand window select Sensorsand scroll down to the power section where you will see what the volts aredoing see my pic. Now the section you want will be labelled - fpr example Asusboards usually have "Nuvoton" and Gigabyte boards "ITE" inany case the section you want will have Vbatt or VBAT in it (dead give away)
The original right hand window shows the machine running and is handy for thatbut for looking at the components in some detail close it and use the main lefthand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in andthen click on the individual component/s (it will highlight in blue) - in theright hand side will appear all sorts of details including brands speeds andother essential info that particular device. See pic for example.

Use PART B:


Attached Thumbnails
system does not detect CD/DVD drive error 0x80070002-audio-hw-info.png  
My System SpecsSystem Spec
12 Jan 2016   #18
thelma

windows 7 professional 64 bit
 
 
system does not detect CD/DVD error 0x80070002

Thanks John , for your help,

I will put the info here;
system does not detect CD/DVD drive error 0x80070002-audio-adapter-untitled.jpg

and the othersystem does not detect CD/DVD drive error 0x80070002-audio-adapter-nr-2-untitled.jpg

andsystem does not detect CD/DVD drive error 0x80070002-video-processor-untitled.jpg


My System SpecsSystem Spec
12 Jan 2016   #19
thelma

windows 7 professional 64 bit
 
 

Hi, John,

Second part if info ;

system does not detect CD/DVD drive error 0x80070002-hwi-1-untitled.jpg
and;
[ATTACH]system does not detect CD/DVD drive error 0x80070002-hwi-3-untitled.jpg[/ATTACH]
and;
system does not detect CD/DVD drive error 0x80070002-hwi-4-untitled.jpg


Attached Thumbnails
system does not detect CD/DVD drive error 0x80070002-hwi-2-untitled.jpg  
My System SpecsSystem Spec
12 Jan 2016   #20
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok Thelma mate I need that PART B: done as you have run PART A: but no matter it showed up your machine's battery as looking as if it needs renewing as the volts are under required volts and the capacity is rather sad - see pic

What you need to do is close those original readouts go the left hand section pick out the audio section and open it out as per my pic


Attached Thumbnails
system does not detect CD/DVD drive error 0x80070002-battery-1.png  
My System SpecsSystem Spec
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 system does not detect CD/DVD drive error 0x80070002




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