system does not detect CD/DVD drive error 0x80070002

Hello, hope someone can understand this complicated problem, because I don't even know were to put this thread.

I cannot make a regular backup, never been able to establish that. because my CD/DVD driver is not detected, or does not function.

This morning I made a system image that was successful on my Toshiba external hard drive. Then I was asked to make a system repair disc ;

When I put a Blanc CD in my CD player I get this :

This is the next result;

Don't know what to do to fix this, thanks for any help,

Hello Thelma mate have you checked in the Device Manager for any yellow triangles against that optical drive??

My other thought is do you need to get the driver for it and again I am wondering of the drive itself is not up the creek without a paddle.

I`m with John, I would go get a new optical drive if this is a desktop, they are so cheap.

Do any other discs work in it ? A music cd ? A dvd movie ?

Is it a cd/dvd drive ?

Has the drive ever worked ?

Even Blu-Ray drives are cheap now.

Got this one almost 2 months ago, works great :)

LG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Disc Drive Model UH12NS30 - Blu-Ray Drives - Newegg.com

Thanks John and Addram for helping me :),

Well I just tried a music CD in it. I have never done that,because I always listen to music on my CD payer (I like the sound to be good), but I remember a friend sometimes playing music on this laptop.

I don't hair any sound, but I know the CD is turning in the player right now.

Perhaps I got the settings wrong somehow ?

No yellow signs in the Device Manager.

So you both think it's hardware not software ?

Does it sound like it`s reading it or does it sound like it`s trying to read it ?

Do you have speakers connected ?

Is the volume up ?

I think I see the problem, you put a George Michael cd in and your computer has rebelled

Also like to show this : The speakers also show a bit off green popping up and down, not visible here perhaps .

Computer does not Like George Michael ????

thelma said:

Computer does not Like George Michael ????

That is a distinct possibilty

Your volume is up, but you still don`t hear anything ?

Oh my, this is a laptop isn`t it ???

See my system specs, it's a DELL Laptop, I can perfectly well listen to music on Y Tube by the way, load and clear, but only with external speakers plugged in.

Have to run now, be back later

thelma said:

See my system specs, it's a DELL Laptop, I can perfectly well listen to music on Y Tube by the way, load and clear, but only with external speakers plugged in.

Have to run now, be back later

Youtube has nothing to do with your cd player, but at least we know your speakers work.