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Windows 7: Mouse and Keyboard Don't Work in Recovery Mode

01 Aug 2019   #11

10, 64 bit

Not sure if that last post was directed at me, but I don't even know what dism++ is, and I can't access my hard drive. That's why I'm trying to run a recovery tool from bootable disc. Now that I've got the tool interface open, keyboard and trackpad aren't working.

My System SpecsSystem Spec
01 Aug 2019   #12

Windows 7 Pro 64bit SP1+Updates

As SIW2 requested we need to know the manufacture and model number of your computers motherboard. That setting in the bios is usually listed as "Boot Mode" under the main setting called "Boot" or may be named "Fast Boot" or "Disable Secure Boot in other bios versions. If it's a newer motherboard with desktop type clickable bios then your in UEFI/EFI mode so it may be your USB ports are disabled if the setting for Legacy mode is not in Auto/Enabled.

If your motherboard has both USB2.0 and USB3.0 move the mouse and keyboard temporarily to the USB2.0 ports as some UEFI bios that are set to "Auto" will pick up those ports on the boot without needing specific drivers. The when your finished doing whatever....move them back for normal boot.
My System SpecsSystem Spec
26 Aug 2019   #13

Windows 7 Professional x64
Same issues with keyboard not being recognized.

Hello -
I, too, am trying to restore an image file using the Windows 7 recovery option. I have the Z97-E Asus motherboard and changed the ECHI Hand-off settings to enabled. I couldn't find anything regarding ASMedia UBS 3.0 controllers. I tried plugging the keyboard into a USB 2.0 slot and still no luck. Any ideas? I've considered reloading Windows from scratch but really don't want to spend the next 3 hours downloading drivers when my drive image already contains that. Thanks for your help.
My System SpecsSystem Spec

27 Aug 2019   #14

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64

You can try this boot media

extract to create bootable usb stick using rufus, or similar
My System SpecsSystem Spec
11 Oct 2019   #15

Windows 10 x64
same problem, different bios options

Seamingly the same issue's here but with some differences.
First of all I'm running windows 10.
Secondly my ASUS M5A78L-M/USB3 has different options in the bios.
It seems the options are more limited.
The main menu tab: "Advanced" has the option USB Configuration.
The list below only shows the Legacy USB support option, but nothing called USB xHCI or ECHI hand-off.
Mouse and Keyboard Don't Work in Recovery Mode-biosusb2.jpg
The only other menu item that mentions USB is "Advanced" -> "Onboard Devices Configuration" with a setting for USB3.0 controller which is set to Enabled.

How can I create an input to select language and perform a system restore?

My System SpecsSystem Spec
11 Oct 2019   #16

Windows 10 x64

Additionally: as said here:
No secure boot option in bios | Tom's Hardware Forum
This Bios has nu option to enable/disable secure boot. As suggested this might mean that this mobo doesn't support secure boot and it's not enabled?
My System SpecsSystem Spec

 Mouse and Keyboard Don't Work in Recovery Mode

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