Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Mouse and Keyboard Don't Work in Recovery Mode

09 Jan 2017   #1
4mylgl6

Windows 7 Ultimate x64
 
 
Mouse and Keyboard Don't Work in Recovery Mode

Hi,
I'm trying to restore my system to a backup image that I saved a while ago. The problem is that when booting to recovery mode, my mouse and keyboard aren't recognized, and I can't move forward with the onscreen dialogue, leaving me stuck at the language selection window.

Some of the things I've tried:
  • Plugging the mouse and keyboard to a USB 2.0 port instead of 3.0
  • Using a PS/2 mouse and keyboard
  • Resetting the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt to 1, to make sure the PS/2 port is recognized
  • Installing the latest motherboard driver
  • Enabling USB legacy support in UEFI

None of these proved helpful.
I should maybe mention that in safe mode there's no problem recognizing the devices, and also that the Num lock key on the keyboard lights up and stays lit, even when the computer doesn't detect keystrokes.

If anyone has any advice on this (or an alternative approach altogether to restoring the system), I'd really appreciate it - it's driving me nuts.
Thank you!


My System SpecsSystem Spec
.
09 Jan 2017   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome 4mylgl6 now you have used a few of the things I would have tried already the teaser is that safe mode works whereas a normal Windows boot does not which may or may not indicate something amiss in the image.

You mention you have updated the mobo driver just what is that?

Plus can you please update the specs of your machine either in your profile or just post them as it very difficult to advise when we do not know what we are actually dealing with especially components like the mobo GPU RAM your AV etc etc System Info - See Your System Specs
My System SpecsSystem Spec
09 Jan 2017   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

What program did you use to make the back up image. Usually a boot CD is required to load all the drivers etc. for booting & to find where you have the recovery image.
My System SpecsSystem Spec
.

10 Jan 2017   #4
4mylgl6

Windows 7 Ultimate x64
 
 

ICIT2LOL -
  • A normal boot works as well, just when setting the system to boot into recovery mode (via Control Panel > Backup and Restore), that's when the problem turns up.
  • About the mobo, I actually didn't install anything, just ensured via the manufacturer's website that there weren't any relevant new updates.
  • System Specs:
    CPU: Intel i7 Core 4790
    Motherboard: ASUS Z97-I PLUS
    RAM: DDR3 16GB
    SSD: Samsung 840 Evo-Series 250GB
    HDD: WD Caviar Blue 3.5" 1TB

Ranger4 -

I used the windows Backup application to create a system image folder. The image folder resides on the HDD, and the OS itself on the SSD. According to the recovery guidelines I've read, the dialogue that I reach when booting into recovery mode is meant for me to point to where the system image I'd like to restore to is located, so a boot CD seems to be unnecessary, but like I said I have no way to interact with this dialogue. Plus, I don't think the format this image is saved in is something a machine is supposed to boot from.
My System SpecsSystem Spec
10 Jan 2017   #5
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

Greetings,


I'm willing to bet this is not a Windows issue but a motherboard bios issue. I see your using Z97 MB that uses the Intel Chipset drivers for the USB ports so they will be disabled without the drivers loaded. You can try either enabeling USB Legacy Support 'Set to Auto' (which you stated you did) or try to disable USB xHCI support in the bios settings.

If the bios is not set to Legacy mode and/or the drivers for the USB ports are not loaded the USB/PS2 ports may be disabled and I've read other posts that say the Asmedia/Intel drivers for that board can cause issues at times. I would also check the bios setting for ECHI Hand-off and ASMedia USB 3.0 Controllers and make sure they are ENABLED.

I have an MSI M3 Z170 board and had some issues with the USB/PS2 ports on the build not working in safe mode and would randomly disappear in Windows which was fixed with both bios settings and the USB drivers from Intel/Asmedia and not the motherboard manufacture.
My System SpecsSystem Spec
10 Jan 2017   #6
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

A shot in the dark here - are you running the Samsung Magician software to tune and test the SSD??

I ask because some time ago my Ivy Bridge lost the USB ports on the front and a couple at the back of the machine plus a card reader.

Now another member saw my problem which I had been trying to get fixed for a few months had come across this before and the fix was to uninstall the Samsung software. This fixed the problem and even though it fixed the problem the Samsung software can be reinstalled afterwards, but in my own humble opinion for what it did I could not be bothered as I saw no actual benefits from running it.
My System SpecsSystem Spec
13 Jan 2017   #7
4mylgl6

Windows 7 Ultimate x64
 
 

Thanks a ton - Microbell !!
I was giving up already, but that fixed it!
I appreciate it
My System SpecsSystem Spec
19 Jan 2017   #8
Microbell

Windows 7 Pro 64bit SP1+Updates
 
 

Glad it worked for ya!! Take care
My System SpecsSystem Spec
Reply

 Mouse and Keyboard Don't Work in Recovery Mode




Thread Tools




Similar help and support threads
Thread Forum
Get mouse & keyboard to work in Windows GUI, safe mode, and the bios
How can I get it so my mouse and keyboard work in windows, safe mode, and the bios without denigrating the performance of my 20x3 to 8 TB USB 3.0 Hard Drives. I've seen out there that the performance of these devices is increased by disabling USB Legacy USB Support" For example "Disable...
Hardware & Devices
USB mouse and keyboard unplugged, and now do not work
I unplugged my USB Kensington keyboard and Anker mouse to use on another computer. When I plugged them back into the first computer, they were not detected. I restarted the computer, no help. BIOS says USB detection enabled. I uninstalled the Anker driver and reinstalled to no effect. ...
Hardware & Devices
keyboard and mouse don't work
2 days ago i was just surfing the internet and checking my mail.then suddenly,my keyboard and mouse stopped working.i tried doing something in BIOS setup,but i just can't come up with an answer.can someone help me with my problem? thank you!:D:D:D
Hardware & Devices
* Win 7 recovery mode but no mouse or keyboard ?
My PC is posting ok but when it goes to start Windows it shows a blank screen for around 30 seconds then eventually pops up with a screen showing a windows dialogue box entitled "System Recovery Options" and a question about "keyboard input method US" and a "Next" button. Clearly something...
BSOD Help and Support
mouse & keyboard wont work
hey guys, about a day ago my keyboard and mouse stop working as soon as windows starts. the keyboard works before windows starts, like to enter the boot menu, advanced menu, and set up. do you guys have any ideas on how this could have happened? any suggestions? thanks in advanced!!!!
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 19:36.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App