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Windows 7: Cannot use system restore. Cannot use hotfix in safe mode.

02 Jul 2017   #1
313ryans

Windows 7 64 bit home premium sp1
 
 
Cannot use system restore. Cannot use hotfix in safe mode.



I get this message when i login. I can do safe mode, but microsoft sent me the virtualization client hotfix...but i cannot use it in safe mode.

I recently ran microsoft updates. I had sworn off of them, but i kept getting zeus virus pop-ups...so i used hitman pro and it probably deleted something i needed.

Another message i get is that windows repair cannot run because something is plugged into a usb, which there is not.

I found advice about deleting explorer.exe from the registry to fix the problem. It did not, probably made things worse.

Any ideas? I have been at this for most of the day. Thanks in advance for any help.


My System SpecsSystem Spec
.
02 Jul 2017   #2
313ryans

Windows 7 64 bit home premium sp1
 
 

My System SpecsSystem Spec
02 Jul 2017   #3
313ryans

Windows 7 64 bit home premium sp1
 
 

System restore failed to replace the file (D:\programdata\microsoft\applicationvirtualizationclient\softgridclient\icon....) with its original copy from the restore point
My System SpecsSystem Spec
.

03 Jul 2017   #4
313ryans

Windows 7 64 bit home premium sp1
 
 

So, give up? Backup my files and start over? Do i need to give more information? If it is unfixable, i will do it...if not let me know.
My System SpecsSystem Spec
04 Jul 2017   #5
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi 313ryans,

Although you used Hitman to get rid of the pop-up, see this Zeus removal tutorial
Remove Zeus Virus Detected PopUps

Once completed,
then run from an elevated command mode
sfc /scannow
chkdsk /f

Roy
My System SpecsSystem Spec
04 Jul 2017   #6
313ryans

Windows 7 64 bit home premium sp1
 
 

Hitman and everything else took care of zeus. The problem is with virtualization client, it is running in the background causing the problem.
My System SpecsSystem Spec
13 Jul 2017   #7
RolandJS

Windows 7 Professional 64-bit
 
 

"...found advice about deleting explorer.exe from the registry to fix the problem..."
I'm wondering exactly what all has been deleted from the registry. Last time some sort of registry-deletion of explorer.exe was tried, I think that person had to reach for the Windows install DVD.
My System SpecsSystem Spec
Reply

 Cannot use system restore. Cannot use hotfix in safe mode.




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