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Windows 7: Win 7 backup failure - 0x80070002 - after new system drive installed

27 Jan 2019   #1
DLisak

Windows 7 Home Premium 64bit
 
 
Win 7 backup failure - 0x80070002 - after new system drive installed

Hi,

I've decided to post here to see if anyone knows how to solve this before I go any further.

Recently I installed a new SSD drive to replace my old SSD drive as the Windows system/C: drive. After a round of using a combination of Macrium Reflect Free (for cloning the system drive) and EasyBCD (to set up the boot partition on the new drive) things seemed to be working fine.

However, after my first attempt to use Windows backup I found that I could not and got the familiar 0x80070002 error with the "The system cannot find the file specified" message without the filename.

Upon more research I found that the filename is not specified because backup is presumably looking for boot configuration data in the "System Reserved" partition.

After investigating various ineffective solutions, I found other suggestions that led me to find initially that the "System Reserved" partition was not online. This particular post seemed to list symptoms similar to my issue: Windows Backup fails with 0x80070002: "The system cannot find the file specified" - Super User. I found that

  • bcdedit fails with the error "The system cannot find the file specified" when run from an admin command prompt
  • the msconfig Boot tab is empty and non-functional
  • The list of operating systems in the System Control Panel Advanced tab is empty
  • Windows Backup fails with 0x80070002


I ended up using 'diskpart' to set that partition online but that did not work. Further suggestions online pointed to the fact that the "System Reserved" partition should also be hidden so I changed the partition type ID to '0x17' from '0x07' to make it hidden. Again, that did not work either and I reverted the partition back to '0x07'.

The last thing I tried was a suggestion in the following SevenForums post: Changing Win7 System/Boot Partition without Reinstall. I started with 'bcdboot c:\windows /s c:' but this gave me an error as follows:
"BFSVC: Failed to open handle to resume object. Status = [c0000034]"

(At least I think it was "to resume object" -- in any case the error code was the same.)

I think this action also ended up creating a duplicate boot device option because back in the BIOS I ended up seeing my system drive in there twice after running that command.

So I am now stuck not willing to go further for fear of screwing up my PC. The current state of that drive using 'diskpart' output is as follows:

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 2 Online 931 GB 1024 KB


Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 3 C NTFS Partition 931 GB Healthy System


Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 931 GB 101 MB


Partition 1
Type : 07
Hidden: No
Active: Yes
Offset in Bytes: 1048576

There is no volume associated with this partition.

Partition 2
Type : 07
Hidden: No
Active: No
Offset in Bytes: 105906176

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 C NTFS Partition 931 GB Healthy System

Everything else is working fine. Just the items listed above (backup, bcdedit, msconfig, etc.) are not working. I'm not sure but this might also impact restore points as well, I haven't checked.

In any case, if anyone has a way to fix this it would be much appreciated.

Thanks,
Darko


My System SpecsSystem Spec
.
27 Jan 2019   #2
DLisak

Windows 7 Home Premium 64bit
 
 
Win 7 backup failure - 0x80070002 - more 'diskpart' details

Here is some additional output from 'diskpart':

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 2 Online 931 GB 1024 KB

DISKPART> select disk 2

Disk 2 is now the selected disk.

DISKPART> det disk

Samsung SSD SCSI Disk Device
Disk ID: 5C2EEFB2
Type : SATA
Status : Online
Path : 0
Target : 4
LUN ID : 0
Location Path : PCIROOT(0)#ATA(C00T04L00)
Current Read-only State : No
Read-only : No
Boot Disk : Yes
Pagefile Disk : Yes
Hibernation File Disk : No
Crashdump Disk : Yes
Clustered Disk : No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
Volume 3 B System Rese NTFS Partition 100 MB Healthy
Volume 4 C NTFS Partition 931 GB Healthy System

DISKPART> select vol 3

Volume 3 is the selected volume.

DISKPART> det vol

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
* Disk 2 Online 931 GB 1024 KB

Read-only : No
Hidden : No
No Default Drive Letter: No
Shadow Copy : No
Offline : No
BitLocker Encrypted : No
Installable : Yes

Volume Capacity : 99 MB
Volume Free Space : 70 MB

DISKPART> list part

Partition ### Type Size Offset
------------- ---------------- ------- -------
* Partition 1 Primary 100 MB 1024 KB
Partition 2 Primary 931 GB 101 MB

DISKPART> det part

Partition 1
Type : 07
Hidden: No
Active: Yes
Offset in Bytes: 1048576

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 B System Rese NTFS Partition 100 MB Healthy

DISKPART> select part 2

Partition 2 is now the selected partition.

DISKPART> det part

Partition 2
Type : 07
Hidden: No
Active: No
Offset in Bytes: 105906176

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 4 C NTFS Partition 931 GB Healthy System

My System SpecsSystem Spec
27 Jan 2019   #3
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Hi DLisak, welcome to the Forum.

I am curios to know why you used EasyBCD when using Macrium for cloning your old drive as it should have copied all that is necessary. I have used Macrium for cloning without the slightest problem. Once the clone has been completed just change the new SSD to the same connection on the Motherboard as the old one was. Disconnect the old SSD. Then enter the BIOS to make sure the new SSD is first in the boot order. You may need to change the new SSD to drive C but I have found that usually occurs automatically.
My System SpecsSystem Spec
.

27 Jan 2019   #4
DLisak

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
Hi DLisak, welcome to the Forum.

I am curios to know why you used EasyBCD when using Macrium for cloning your old drive as it should have copied all that is necessary. I have used Macrium for cloning without the slightest problem. Once the clone has been completed just change the new SSD to the same connection on the Motherboard as the old one was. Disconnect the old SSD. Then enter the BIOS to make sure the new SSD is first in the boot order. You may need to change the new SSD to drive C but I have found that usually occurs automatically.
Thanks Ranger.

I realized later on that I may have needed to change the connection -- nothing I read mentioned that so I never did. I just plugged it into a free SATA port. I may try that -- but is it absolutely necessary? If it is, that is no problem. I just thought it could be as easy as just moving the boot information to the new drive irrespective of which port the drive is located.

Thanks,
Darko
My System SpecsSystem Spec
28 Jan 2019   #5
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Cloning a drive is making an exact copy of the original drive, so the boot info & everything else is copied exactly as the original.

Perhaps you could reformat the new SSD & then redo the cloning. Reconnect the original drive if it's disconnected, do the cloning.

This Macrium blog might help you. If you don't have partitions on the old SSD then ignore that section.

Techie Tuesday: Cloning a disk – Macrium Software

As you have will have Macrium Reflect installed on the new drive you will find it far more reliable than the Windows back up system, to make images & clones.
My System SpecsSystem Spec
28 Jan 2019   #6
DLisak

Windows 7 Home Premium 64bit
 
 

Unfortunately I'm way beyond that now.

Because the new SSD booted fine after my initial cloning/boot partition swap I never thought anything was wrong. It was only after the first backup attempt, which was about a week after, that I noticed something might be wrong. So the old SSD has been repurposed and reformatted and is serving another purpose on my PC.

So I'm kind of stuck trying to figure out how to fix what I have now.
My System SpecsSystem Spec
28 Jan 2019   #7
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

From what you are now saying Windows will boot but things are missing, is that the case?.

If you have Widows installation DVD you could try doing a Repair Install, which is run from within Windows & not from the BIOS.

To do a Repair Install follow this Forum Tutorial.

Repair Install
My System SpecsSystem Spec
.
28 Jan 2019   #8
DLisak

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Ranger4 View Post
From what you are now saying Windows will boot but things are missing, is that the case?.

If you have Widows installation DVD you could try doing a Repair Install, which is run from within Windows & not from the BIOS.

To do a Repair Install follow this Forum Tutorial.

Repair Install
I'm not totally sure.

Basically what I am saying is that:
  • PC boots up fine
  • Windows cannot seem to find boot information leading to backup/msconfig/bcdedit/etc. malfunction
  • Unsure of what misplaced/misconfigured boot information can also lead to (system restore malfunction?)

I know that there are BCD files (even in the "System Reserved" partition).

So while it appears that things look like they are missing (and I do not believe they are corrupt either), they are actually there and Windows may not know how to find them. And I'm not sure how to make Windows see them.

Anyhow, it's rather frustrating because for the most part everything is working. It's just some minor things (and, well, backup) which I am not sure would lead to other problems. I could ignore it and use Macrium to do backups (and hope it works with Windows in this condition). But it's the unknown of what could happen that bugs me

Thanks for the help so far, Ranger.
My System SpecsSystem Spec
29 Jan 2019   #9
Ranger4

Windows 7 Home Premium 64 bit sp1
 
 

Quote:
Windows cannot seem to find boot information leading to backup/msconfig/bcdedit/etc. malfunction
I am not sure what you mean here, particularly concerning backup/msconfig/bcdedit. Do you mean these items wont open or you can't get them to work?. These are not boot items they are program items.
My System SpecsSystem Spec
29 Jan 2019   #10
torchwood

W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
 
 

Hi

got a sneaky feeling its todo with your disk format versus bios
GPT(EUFI) and trying to use MBR (Legacy) - they are incompatible,
hence the 80070002 error basically means it cant find the file/folder/drive


please post a screenshot of your disk management set-up
and what is your BIOS set-up

Using BCD on a single disk set-up is not required, cloning and a system images, (macrium), are 2 totally different things.

note if your new ssd was smaller than the original you need to account for this.


Roy
My System SpecsSystem Spec
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 Win 7 backup failure - 0x80070002 - after new system drive installed




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