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26 Sep 2019 | #11 |
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Hi Debby,
Ok here is a picture of what you see when I click on Computer Management. Attachment 409480
IMPORTANT: Make sure that you backup ALL your essential files to an external HDD or USB BEFORE you start the Factory Reset. This is because during the clean install process, ALL your User Accounts, Folders, Files, Documents, Pictures, Music, Videos, Data Files, Icons, and any installed programs will be erased and become irretrievable. It is also still strongly advised that you create a system image as a secondary precaution. This way, if things go wrong, you will be able to restore your OS back to the exact same state that it is in NOW [when the system image was made] in a very short time. There are two imaging programs which are very popular among members here, the first is AOMEI Backupper Standard [FREE], and the second is Macrium Reflect [FREE]. IMPORTANT: REMOVE any connected drives BEFORE you start the Factory Reset. I hope this helps! |
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26 Sep 2019 | #12 |
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If Debby tells us the exact model of her HP laptop, we might be able to explain how to make recovery discs for it.
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26 Sep 2019 | #13 |
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Hi! Ok - My System information under Tools, says that the type of model I have, is a HP Pavilion g7 Notebook PC. Thanks!
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26 Sep 2019 | #14 |
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HP Notebook PCs - Using the Downloadable USB Recovery Flash Disk Creation Utility | HP(R) Customer Support
If a set has already made you can make a second Create More Than One Set Of Recovery CD On HP Laptop Computer - TroubleFixers |
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26 Sep 2019 | #15 |
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For creating recovery discs:
YouTube |
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27 Sep 2019 | #16 |
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Thanks! Ok I'll go to Youtube to look for instructions on how to create recovery disks too.
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27 Sep 2019 | #17 |
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