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Windows 7: My mouse doesn't work when I try a Macrium recovery

3 Days Ago   #1
moana

W7 Ultimate 64bit
 
 
My mouse doesn't work when I try a Macrium recovery

Hello all, sorry if this a dumb question but I can't work it out. Blonde.
I've been using Macrium Reflect to make backups for quite a while but I've never tested it.
Until yesterday, and it didn't work.
Well, it did, sort-of. Like when I restarted the computer I clicked the Macrium option, and it went to the recovery screen, but my mouse and keyboard didn't work, so I couldn't tell it to start.
Help, please :-(


My System SpecsSystem Spec
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3 Days Ago   #2
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

did you try plugging into a different usb port?
My System SpecsSystem Spec
3 Days Ago   #3
moana

W7 Ultimate 64bit
 
 

Thanks. Yes, I tried several ports. They were all USB 2.0.
The mouse works fine in the BIOS, by the way.
My System SpecsSystem Spec
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3 Days Ago   #4
SIW2

Microsoft Community Contributor Award Recipient

Vista x64 / 7 X64
 
 

One of the macrium annoyances is that it tries to install drivers which can cause issues such as you describe.

You could try ps2 ports if you have them. Or you could see if you can delete the macrium drivers folder from the boot.wim file.


My mouse doesn't work when I try a Macrium recovery-macrium-annoyance.jpg


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 My mouse doesn't work when I try a Macrium recovery




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