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Windows 7: Can I restore back to Factory Settings Vista?

31 Jan 2010   #31
gregrocker

 

This tutorial on burning to CD and running HD diagnostics lists all makers, but refers Toshiba users to Hitachi download provided: HD Diagnostic

The free Partition Wizard bootable CD also has a HD surface scan and (more importantly) System File Checker which together with the Hitachi Drive Fitness Test should give your HD a thorough testing.

In reading back over this thread, I notice there are some other troubleshooting steps not yet completed:

Check if there is a more recent BIOS version Update on the Support Downloads webpage for your model Computer. Compare to BIOS version given on first bootup screen, or by entering BIOS setup to check.

While in BIOS setup, check to see what the SATA controller setting is.

Next, reset the CMOS: http://pcsupport.about.com/od/fixthe.../clearcmos.htm

As you are under warranty and were charged for those Recovery Disks, I would also call and use Acer Tech Support to help you through installing them. They will witness what you are experiencing and take the necessary steps to get you up and running, including possibly RMA'ing the machine.


My System SpecsSystem Spec
.
31 Jan 2010   #32
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by gregrocker View Post
This tutorial on burning to CD and running HD diagnostics lists all makers, but refers Toshiba users to Hitachi download provided: HD Diagnostic

The free Partition Wizard bootable CD also has a HD surface scan and (more importantly) System File Checker which together with the Hitachi Drive Fitness Test should give your HD a thorough testing.

In reading back over this thread, I notice there are some other troubleshooting steps not yet completed:

Check if there is a more recent BIOS version Update on the Support Downloads webpage for your model Computer. Compare to BIOS version given on first bootup screen, or by entering BIOS setup to check.

While in BIOS setup, check to see what the SATA controller setting is.

Next, reset the CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

As you are under warranty and were charged for those Recovery Disks, I would also call and use Acer Tech Support to help you through installing them. They will witness what you are experiencing and take the necessary steps to get you up and running, including possibly RMA'ing the machine.
Thanks for reply Greg.
I have downloaded and burned to disc the Hitachi Drive Fitness Test .
It looks as if I have the latest BIOS version. SATA mode says ďAHCIĒ
When I put Drive Fitness Test in it gives me 2 choices :
1 SCSI and ATA support
2 ATA support only
If I put in Number One I get the following - none of which seem to apply to me

If I put 2 in it comes up with

It stayed like this for at least half an hour and didnít seem to be doing anything so I switched it off. Should I have left it longer?

I have also run the Partition Wizard Bootable CD. That went in so quick I didnít have time to change anything before it came up with the following screen which may be helpful! I havenít tried any checks with it.


I see this was one of the earlier suggestions on this thread which I did not do at the time - along with others! Sincere apologies to all!! I just got freaked by the muddle I had got in and so packed laptop back in its box to await replacement discs from Acer thinking this would solve it all - wrong!
I was very worried I would void the warranty if I tried anything and messed it up further!. (I may have already done so!) A difficulty I have is that I have a hand tremor which when laptop is running Ok I get round by making adjustments but in the state its in at the moment I cant do that.
I am really sorry it looked as if I was ignoring all help offered. I started several replies but they all sounded wrong!!
I will ring Acer later though and tell them the discs just do what my own discs did ( I donít think there was anything wrong with mine now) They didnít suggest anything to try before putting thru my order for this discs and taking my money!! I am not impressed by Acer support I must admit (understatement) - added to Fujitsu and Toshiba I am doing well arenít I.
Under the warranty the laptop would go back to the retailer and not Acer which is good - I have however got data on
what is now showing up as Disc 2 - is there anyway I can get at this without having an operating system in? Could I use a USB transfer cable?
As it is 4 am here I wont try anything else on Acer tonight but wanted to put reply through.
Best regards
Susan


Attached Thumbnails
Can I restore back to Factory Settings Vista?-dsc01835.jpg   Can I restore back to Factory Settings Vista?-dsc01836.jpg  
My System SpecsSystem Spec
31 Jan 2010   #33
gregrocker

 

There is no OS on the Acer partition on Disk0. Must have been wiped out somehow, possibly by attempt to Restore.

I understand you want to retrieve the data off of the other HD.

Using booted Partition Wizard CD, rightclick on each partition and run Surface Scan and File System Check. This will tell you about the health of the Hard Drives.

Do you still have the Win7 DVD? If so, boot into it and attempt to install Win7 to the empty Acer partition. Make sure not to accidentally install it to Data partition, as you are installing it to retrieve the data from there.

These should help you with the install:

Clean Install Windows 7

http://pcsupport.about.com/od/tipstr.../bootcddvd.htm
My System SpecsSystem Spec
.

01 Feb 2010   #34
baron75mk2

 

just a wild guess - but has anyone considered that the cd/dvd drive could be malfunctioning? as you have received new recovery disks from acer with the same problem - also just wondering exactly what were the issues you had with windows 7 that have made you want to go back to windows vista ?
My System SpecsSystem Spec
01 Feb 2010   #35
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by baron75mk2 View Post
just a wild guess - but has anyone considered that the cd/dvd drive could be malfunctioning? as you have received new recovery disks from acer with the same problem - also just wondering exactly what were the issues you had with windows 7 that have made you want to go back to windows vista ?

yes I thought of that and tried an external cd/dvd drive before sending for replacement discs but the same thing happened so that ruled out problem with dvd drive.

long story as to why I wanted to go back to windows vista!
My System SpecsSystem Spec
01 Feb 2010   #36
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by gregrocker View Post
There is no OS on the Acer partition on Disk0. Must have been wiped out somehow, possibly by attempt to Restore.

I understand you want to retrieve the data off of the other HD.

Using booted Partition Wizard CD, rightclick on each partition and run Surface Scan and File System Check. This will tell you about the health of the Hard Drives.

Do you still have the Win7 DVD? If so, boot into it and attempt to install Win7 to the empty Acer partition. Make sure not to accidentally install it to Data partition, as you are installing it to retrieve the data from there.

These should help you with the install:

Clean Install Windows 7

Boot from CD - How to Boot your Computer from a Bootable CD or DVD - Boot to CD

Thanks for info

Using Partition Wizard CD I have done Surface scan on Disc 1 partition 1
which took 6 1/2 hrs and showed up 335 errors!

Disc 1 Partition 2 showed an error in second block and said it would take over 200 hours to complete scan so abandoned it for now

Disc 1 Partition 3 scan showed 0 errors

Disc 2 half way through with no errors showing

I couldn't find File System Check on menu

I do still have Windows 7 DVD. Do you think it worth attempting to install on the empty Acer partition which seems to have problems?


Attached Thumbnails
Can I restore back to Factory Settings Vista?-dsc01843-copy.jpg   Can I restore back to Factory Settings Vista?-dsc01838.jpg  
My System SpecsSystem Spec
01 Feb 2010   #37
SusanHC

Windows 7 and Vista
 
 

Update

Partition Wizard CD finished scan on Disc 2 Partition 1 thankfully it had no errors this is where data is stored so presume its ok

I have now found how to do file system check so will do it tomorrow

The operating system was deleted during first part or recovery back to factory settings which of course it didnt complete hence no operating system!
My System SpecsSystem Spec
01 Feb 2010   #38
gregrocker

 

I would run the System File checker on all drives.

I'm also uploading for you the installation file for the best HD diagnostics I've found, GWScan which is Western Digital's Data Lifeguard. It works on almost every brand HD, not only diagnosing but fixing many problems. Certainly worth a try since it only costs a CD. Installer will place ISO in C root to burn to CD using ImgBurn. Boot it to run Full Scan on each HD, plugged in one at a time. I suggest you also use the feature to Zero the Acer HD as that first partition may be interfering with Win7 install and zeroing cleans the slate.

Between SFC and Data Lifeguard I've saved several dozen HD's of all makes over the years, many still running.

Then try booting Win7 DVD to install it there. Use Custom Install, then Drive Tools to format the partition first.
My System SpecsSystem Spec
01 Feb 2010   #39
SusanHC

Windows 7 and Vista
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Can you try booting Win7 DVD to install it there? Use Custom Install, then Drive Tools to format the partition first.
do you mean install it on to same drive as data - the one now called drive 2 partition 1?
My System SpecsSystem Spec
01 Feb 2010   #40
gregrocker

 

I'd install Win7 to the Acer partition after it has its file system checked and full GW Scan diagnostics/repair scan I uploaded above.

I would run the file checker and HD diagnostics/repair on data drive first, then unplug it until Win7 is installed.

Next run both tests on Acer HD, finish by writing zeroes to the Acer HD to get rid of that first partition which might also be interfering.

Then try installing Win7 there.

Ask if you have any questions.
My System SpecsSystem Spec
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 Can I restore back to Factory Settings Vista?




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