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Windows 7: System Image - Access is denied (0x80070005)

03 May 2010   #11
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Karl, those snips are very readable - both the first and the second (and I have only 50% eyesight). It may be the little screen on your netbook. I look at them on a 22" screen.

My System SpecsSystem Spec
04 May 2010   #12

MS Windows 7 Ultimate SP1 64-bit

Quote   Quote: Originally Posted by Ramesh Rawat View Post
Thanks Karl,
here is the PNG copy and I want to take the back up in drive- J:
Hope you can see the copy clearly.
Can it be enlarged (by you)
I've tried, quite unsuccessfully, to duplicate your problem.

My last guess now is that you do not have rights to perform a backup or you do not have permission to access that drive, regardless, of the operation.

To check out these two things, then log on under an administrator account and first simply try to copy a file or folder to the J: drive.

If you can write to that drive then you should be able to backup to that drive.

I've searched the kb articles, msdn, and technet for possible explanations for your error message and have come up empty handed other than the reasons that I've previously mentioned.

There are zero reports of Windows 7 Backup and Restore not functioning when used correctly. That doesn't mean that you haven't encountered an actual problem.

Perhaps some one else reading these posts is aware of the solution.

Since I use Win7 Backup and Restore almost daily due to various testing and restoration, then I'd be very interested in knowing the source of your problem Unfortunately, as already said I have not been able to duplicate this problem.

From the error msg you are receiving then you do not have a disk which can be used for backup. From the size of the disk I've assumed that the disk is not a memory stick. Windows 7 Help states that a system image backup can not be performed to a memory stick, however, you can backup to a USB external drive which I what I use for 99% of my backups. The other 1% is from testing to make sure that one could do that which is not recommended and that is to back up to a partition on the very drive that you are backing up.
My System SpecsSystem Spec
04 May 2010   #13
Ramesh Rawat

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600

Thanks Karl,
The day I installed physically the Disk Drive, I did a FORMAT in NTFS. And I did not choose "Quick Format" it took nearly about more than 3 hours to complete the formatting.
Later I have put a few folder on this and now adding some more to it.
It is a SATA Hard drive internal i.e not external.
I am the only user of this PC and have no other user account on this and the user status is of "Administrator"
Previously I have done some back up (will check exactly what I have did) on the other same type of drive which continues to be in the same status i.e connected and in use.
Can this be the problem?

I have used the Snipping Tool, under accessories and selected the relevant portion.
This I did for the first time.
Shall I do it again so you can see it better.
My System SpecsSystem Spec

04 May 2010   #14
Ramesh Rawat

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600

......I have
(1) changed the folder options to 'show' hidden folders/files.
(2) and to 'show' protected system files
and taken the snap what it is showing in the Drive G on which I made a back up some days back.
(a) The System Volume Information folder has a lock on it.
After 'right click' in regular options 1st 'Open' does not have a
-Administrator's icon-
When I tried to open it, it says,
'Access is denied'
In its properties the contents are '0'/ (zero) bytes.

This, above additional information may give some clue to the original problem.

Attached Thumbnails
System Image - Access is denied (0x80070005)-disk-g-showing-hidden-folders-files-4th-may-2010.png  
My System SpecsSystem Spec
04 May 2010   #15

MS Windows 7 Ultimate SP1 64-bit

If I understand correctly, then you have, in the past, used the drive.

Can you still write a file to that disk?

Can you still copy or move a folder to that disk?

If the answer to both is yes, then:
a. copy anything from that disk that you want to keep.

Using Disk Management (DISKMGMT.MSC), perform a quick NTFS format of the drive. You right-click on the drive picture in Disk Managment and choose format to format the drive.

Now if you can do that then you can perform a disk backup to that drive unless you have a corrupted version of Windows 7.
My System SpecsSystem Spec
05 May 2010   #16
Ramesh Rawat

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600

(1) I did quick format. Then tried to "Backup now"
It turned up with other error:
Error Code 0x81000031

(2) Now: On selecting "change settings" , I could see all the drives and
I selected J: , then Let windows choose , Save settings and exit.

(3) Previously a RED Vertical Band was shown. Now, it is YELLOW Band and 'backup did not complete successfully. Your files have not been backed up.
I repeated again but same Yellow band.

(4) In drive J: no data or image is seen (hide/show options selected to see system folders)

Any other option now:
Will not hesitate to Re-install OS if it is needed.
By this time I have about 62 programs.
My System SpecsSystem Spec
05 May 2010   #17

MS Windows 7 Ultimate SP1 64-bit

If it was my system,
I'd back up all data dear to my heart,
wipe the drive 100% clean using DiskPart
Perform a clean install of Win 7.
Immediately after clean install perform a System Image Backup.
During the reinstall of programs you need, then occassionally perform another System Image Backup.

To wipe your drive clean,
Create a repair disc (WIN | type repair disc |Enter and follow directions)

Boot from the repair disc and choose the option that gets you to a command prompt (think that''s the last menu item but don't remember for sure)

Once at a command prompt then follow the sequence given below;
type DiskPart, Enter key type List disk, Enter key note the numeral of the disk you want to clean for example purposes, Iíll be using the numeral 0 type Select disk 0, Enter key type Detail disk, Enter key this info will let you know if you selected correctly type Clean ALL, Enter key your entire disk is being overwritten with zeros. This can take a considerable amount of time type EXIT, Enter key (only after Clean is finished) type EXIT, Enter key (this gets you back where you were)
My System SpecsSystem Spec
06 May 2010   #18
Ramesh Rawat

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600

Thanks Sir,
this is a bit difficult for me to do but will have to do some rehearsals, before attempting :)
As soon as this is done will reconfirm here the outcome, which is obvious.
My System SpecsSystem Spec
06 May 2010   #19
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

Ramesh, why don't you use a program that works instead of breaking your neck with this defunct windows facility which works when it wants to work. Imaging with free Macrium
My System SpecsSystem Spec
07 May 2010   #20
Ramesh Rawat

Windows 7 Ultimate x64 Version 6.1.7600 Build 7600

Thanks whs,
I am just looking into the article "Imaging with free Macrium' authored by you.
With reference to the Warning in this, How can I confirm if the MBR resides on the C partition?
I am also going to view the 30 minutes tutorial as well download Macrium.
Before utilising this I would like to me more sure and certain.
Being at a remote place have no proper person to guide me,
this Forum had greatly helped me.
My System SpecsSystem Spec

 System Image - Access is denied (0x80070005)

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