Only IE can get to the internet ~~~

So, I'm told firefox used to work but now I can't get any website from firefox, googleupdater can't reach the network to install chrome, sansaupdater can't get to the network to install anything. I've checked the firewall for all possible connections, even turning it off.... no help. I can ping from the cmd prompt. I have run all of these programs in compatiblility mode(s) and as administrator. Any ideas would be greatly appreciated.....

thanks!

Hi JerluvHeatha,

Have you tried running any antivirus scans or anti-malware scans? It's a definite possibility that a malware attack has caused this. If not, give MBAM a go (see below for instructions).

I'd like to ask you to download and install an application known as Malwarebytes' Anti-Malware, as it will be a necessary tool for cleaning your system.

• Download Malwarebytes' Anti-Malware - Please use this link or the previous hyperlink (see above) to avoid downloading incorrect and potentially harmful software.

Please execute the following instructions:

• Double-click the 'mbam-setup.exe' file to install this application.
• Ensure a check mark is placed in the radio box next to 'Update Malwarebytes' Anti-Malware' and please also make sure that there is a check mark in the radio box next to 'Launch Malwarebytes' Anti-Malware'
• Click 'Finish'
  
  • Note: If an update is found, it will download and install the latest version. Please do not interrupt this process.
  
  
• Once the program has loaded, please ensure a check mark is placed in the radio box next to 'Perform Full Scan' (not Perform Quick Scan) and proceed by clicking on 'Scan'.
  
  • Note: The scan may take some time, so please be patient and wait for it to finish. Please stop all current downloads while your scan is in progress, as this may corrupt the results.
  
  
• When the scan is complete, click 'OK' and then click 'Show Results' to view the results.
• Make sure that everything is checked, and proceed by clicking 'Remove Selected'
• Once disinfection is completed, a log will open in Notepad and you may be prompted to restart your machine. If you are asked to restart, please do so.
  
  • Note: The log is automatically saved by Malwarebytes' Anti-Malware and can be viewed by clicking on the 'Logs' tab in the main interface.
  
  

Thanks,
Harvey Meale

JerluvHeatha said:

So, I'm told firefox used to work but now I can't get any website from firefox, googleupdater can't reach the network to install chrome, sansaupdater can't get to the network to install anything. I've checked the firewall for all possible connections, even turning it off.... no help. I can ping from the cmd prompt. I have run all of these programs in compatiblility mode(s) and as administrator. Any ideas would be greatly appreciated.....

thanks!

Are you using a proxy?

Thanks for the suggestions, during the update of malwarebytes the following error occurs:

MBAM_ERROR_UPDATING (12029,0, WinHttpSendRequest)
so, I'm running

oops....


Thanks for the suggestions, during the update of malwarebytes the following error occurs:

MBAM_ERROR_UPDATING (12029,0, WinHttpSendRequest)

so, I'm running un-updated to see what happens, I'll let you know how it goes.

And nope, there's no proxy just a wifi connection to a cable modem router in standard config.

Either you have a virus or you have shot yourself in the foot.

Two things to try:
1. rename mbam_setup.exe to xyz.exe and run it. then name is not important what is important that you rename.
2. pick a restore point prior to your problem appearing.

System Restore

Thanks for all the suggestions, still no luck though. I've renamed the mbam executable, it runs but still won't update, the un-updated scan finishes without finding any threats. I've dissabled a few things in msconfig, not much as most of what is checked is from ms, but I stopped the firewall, biometrics, wildtangent and parental controls services. There is no proxy, and all of my system restore points are new enough that I think the problem was already there, ie: 3 weeks. Is there a way to get farther back in restore history? I think when I have time I'll do the system restore but for now, does anyone have any other suggestions? Also, msEssentials finds no threats......

Jerluvheatha,

Very understandably there are misconceptions regarding System Restore, System Backup, System Repair. The naming by MS is unfortunate.

I'll include some links to tutorials and also suggest:
WIN F1 key combo | type What is System Restore | ENTER

System Restore

System Restore Point - Create

Startup Repair
Repair Install


Backup Complete Computer - Create an Image Backup

Thanks for your suggestions, I'll be back at that system soon, I don't get lots of time on it. I'll let you know how it goes, I'm thinking I may need to do a factory reset.