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Windows 7: Internet Explorer Won't Close

26 May 2012   #11
sbus

Win 7 Ultimate x64
 
 
reply to version question

I have about 100 Win7 systems, mixed 32- and 64-bit, mostly AMD. Most are running IE9 v 9.0.8112.16421 update 9.0.6.

It seems to have something to do with the sites visited. Users viewing web-based videos (such as YouTube) report this more often.

The processes can be killed in task manager.


My System SpecsSystem Spec
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27 May 2012   #12
UsernameIssues

W7 Pro SP1 64bit
 
 

Interesting. The next time you see this, add 3 columns to task manager's process tab:
Internet Explorer Won't Close-tm.jpg
Then check to see of any of the IE processes show any IO activity. If they don't, the they are mostly likely hung. You can also check to see of there are any network connections. Of course, none of this matters to the end user experience... it just provides me with info.

If having IE hang like this is a problem for your users, then you can automatically kill each instance after the last IE window have been closed.


My System SpecsSystem Spec
27 Oct 2013   #13
tomrv

South Carolina
 
 

Still seeking a solution to IE 10 not ending on exit, mostly on 64 bit. Ending process in task manager is not a solution. Add-ons or no add ons, no difference. Its been a year with nothing from Microsoft. Why?
My System SpecsSystem Spec
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27 Oct 2013   #14
UsernameIssues

W7 Pro SP1 64bit
 
 

Quote   Quote: Originally Posted by tomrv View Post
Still seeking a solution to IE 10 not ending on exit, mostly on 64 bit. Ending process in task manager is not a solution. Add-ons or no add ons, no difference. Its been a year with nothing from Microsoft. Why?
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How long are you waiting for IE10 to exit? I've seen it take more than a minute on some systems.

Also, do you have IE set to "Delete browsing history on exit"?
If you do, then it may take IE even longer to exit RAM.


Have run a SFC scan?
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
27 Oct 2013   #15
tomrv

South Carolina
 
 

How long, it never ends unless I kill the process, so I will say hours, days. I do not have the history set to delete. There are no viruses, malware or anything else that might be external causing this on this system, it is simply IE being bad. Win 7 and IE are always up to date on fixes, I have attempted to find someone who can explain this on other tech sites including the MS forums, no luck and it does not seem to be an uncommon compliant. I've looked at the tab settings, but it has done this with after only a single tab being open. When neither Chrome or Firefox behave similar under the exact same conditions it must be a defect in IE code.
My System SpecsSystem Spec
27 Oct 2013   #16
UsernameIssues

W7 Pro SP1 64bit
 
 

Perhaps some combination of software is causing the hang on exit for some users.

Are you using 64bit tabs?
Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7


You might try:
SFC /SCANNOW Command - System File Checker
followed by:
Troubleshoot Application Conflicts by Performing a Clean Startup
and/or - test IE in the safe mode:
Safe Mode

Maybe this tool will help:
SF IE Restorator - Troubleshooting General Issues with IE

If all of that fails, you can watch how IE behaves using Process Explorer and Process Monitor.
My System SpecsSystem Spec
27 Oct 2013   #17
tomrv

South Carolina
 
 

Quote   Quote: Originally Posted by UsernameIssues View Post
Perhaps some combination of software is causing the hang on exit for some users.

Are you using 64bit tabs?
Internet Explorer 10 - Enable 32-bit or 64-bit IE10 in Windows 7


You might try:
SFC /SCANNOW Command - System File Checker
followed by:
Troubleshoot Application Conflicts by Performing a Clean Startup
and/or - test IE in the safe mode:
Safe Mode
No, IE is running in normal 32bit tabs, my understanding is EPM was not released until Win 8 and this has been going on when Win 8 was still a dream. I have run safe mode and initiated IE as the only application and encountered the same thing so it is highly unlikely there is an application conflict. This does not occur every single time, nor does it occur only on Flash sites. I am not certain restoring IE will accomplish much of anything as this occurred beginning day one after upgrading from IE9 which never had this problem.

I'm pretty much resigned to simply not using IE any longer once I move the balance of my needs to Chrome, which has its own annoying nuances related to prefetching. I miss the days of a simple browser
My System SpecsSystem Spec
27 Oct 2013   #18
UsernameIssues

W7 Pro SP1 64bit
 
 

You might try EPM with IE10 and see if it helps. What antivirus are you using?

I have an AutoIt script running all of the time. This script clears some things after IE leaves RAM. I see a notification when IE exits RAM and the script does its thing. I've been doing this since IE6/XP and I don't see IE hanging on exit. Something must have barfed during the move to IE10 for you and others.

I will say that once IE barfs, there is little hope of finding a one size fits all cure. There are several threads about various (rare) issues with IE. Reverting to a earlier version and then updating again fixes a few of the issues.

Does turning off "Predict network actions to improve page load performance" prevent Chrome's prefetch?
My System SpecsSystem Spec
27 Oct 2013   #19
tomrv

South Carolina
 
 

Using Avast antivirus, but this occurred even with Norton when I had that previously. I'm pretty well done with tinkering to fix a MS issue they should be addressing, but thanks for your concern and suggestions. On Chrome turning off the predict helps when going through Apple routers as they do the same prefetch so you double your trouble. Utilizing non -apple routers with or without the prefetching is better but neither is excellent. I am using a combination of Chrome and Firefox for various tasks, not overly satisfied with either because of their initial load times but at least I do not encounter the IE issue. I still recall the days of Navigator and IE 4 I believe it was when you clicked on them and up they came. I imagine the bloat in these browsers today is the price of extra security and fun features I never use.
My System SpecsSystem Spec
27 Oct 2013   #20
ThrashZone

Win-7-Pro64bit 7-H-Prem-64bit
 
 

To rule out Avast interference use this method,
Avast has a bad record with bad browser add-ons as far as internet explorer goes,
Add the Run box to the Start menu list,
https://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html

Open the Run command and Paste this into it and Okay,
"C:\Program Files\Internet Explorer\iexplore.exe" -extoff
My System SpecsSystem Spec
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 Internet Explorer Won't Close




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