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Windows 7: IE stops working when I click MS links!

01 Sep 2010   #1
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 
IE stops working when I click MS links!

So I'm not sure why, but for at least the last few weeks when I click on a link here

associated with Microsoft it will immediately give me the IE has stopped working,

checking for a solution, then close program windows...

IE stops working when I click MS links!-ie.jpg

All of these in the reliability monitor are from clicking MS links,

IE stops working when I click MS links!-reliability.jpg

Is anyone else getting this? Any ideas why only on MS links?

Thanks.




My System SpecsSystem Spec
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01 Sep 2010   #2
G1LLY

Windows 7 Ultimate x64 SP1
 
 

Have you tried resetting IE?

Tools > Internet Options > Advanced Tab > Reset

Or maybe it's a virus
My System SpecsSystem Spec
01 Sep 2010   #3
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by G1LLY View Post
Have you tried resetting IE?

Tools > Internet Options > Advanced Tab > Reset

Or maybe it's a virus
Thanks G1LLY,

Yes I have reset IE, and scans come up clean.

This only happens when I click on a microsoft link in a post here in the forum.

I've used this tool a couple of times too,

SF IE Restorator - Troubleshooting General Issues with IE
My System SpecsSystem Spec
.

01 Sep 2010   #4
Airbot

Windows 7 Ultimate x64 SP1
 
 

Can you right click the IE entry there in the reliability monitor, and see if it gives you a View Technical Details option. Click that and post what that says. Might give the faulty module. Or check in Event Viewer under Windows logs - Application.
My System SpecsSystem Spec
01 Sep 2010   #5
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Airbot View Post
Can you right click the IE entry there in the reliability monitor, and see if it gives you a View Technical Details option. Click that and post what that says. Might give the faulty module. Or check in Event Viewer under Windows logs - Application.
Good call Aaron, here it is.

IE stops working when I click MS links!-faulty.jpg

It looks like it's WOT.dll

Same thing in event viewer,
IE stops working when I click MS links!-event.jpg


My System SpecsSystem Spec
01 Sep 2010   #6
Airbot

Windows 7 Ultimate x64 SP1
 
 

I'd get rid of WOT if it was me. But that's your call.
My System SpecsSystem Spec
01 Sep 2010   #7
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Airbot View Post
I'd get rid of WOT if it was me. But that's your call.
Thanks, I'll give that a shot. :)
My System SpecsSystem Spec
01 Sep 2010   #8
Airbot

Windows 7 Ultimate x64 SP1
 
 

You're welcome. :)

If you don't want to get rid of it you can try uninstalling completely, cleaning temps, etc and reinstalling it. But that may do nothing.
My System SpecsSystem Spec
01 Sep 2010   #9
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Airbot View Post
You're welcome. :)

If you don't want to get rid of it you can try uninstalling completely, cleaning temps, etc and reinstalling it. But that may do nothing.
I just got rid of it and tried a couple links, no problems!

I'll just do without it, I don't surf recklessly anyway. Thanks again.

I'll call this solved.
My System SpecsSystem Spec
01 Sep 2010   #10
Airbot

Windows 7 Ultimate x64 SP1
 
 

No problem. Glad I could help.
My System SpecsSystem Spec
Reply

 IE stops working when I click MS links!




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