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Windows 7: Windows Live Mail won't start

08 Sep 2010   #1

Windows 7
Windows Live Mail won't start

I am using Win 7 Ultimate edition at my office. For the last two days, I have not been able to open Windows Live Mail. Every time I try to open it, an installer window open dipslying the message "Please wait while Windows Configures Windows Live Mail". After a few seconds the installer widows disappears without anything happening.

I have tried a number of solutions including clean uninstall / reinstall, changing permissions for "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\WLMail.Url.Mailto" but nothing has worked sofar.

The logs from the event viewer show two problems. These are as follows:[LIST][*]Detection of product '{6412CECE-8172-4BE5-935B-6CECACD2CA87}', feature 'WinMailFeat', component '{2C57E711-D78F-4008-9502-CC4DB2832354}' failed. The resource 'HKEY_LOCAL_MACHINE\Software\Classes\.eml\PersistentHandler\' does not exist.[*]Detection of product '{6412CECE-8172-4BE5-935B-6CECACD2CA87}', feature 'WinMailFeat' failed during request for component '{5B7A884B-05AC-4645-8CC6-FFA1063BE62F}'

This is followed by:
Beginning a Windows Installer transaction: {6412CECE-8172-4BE5-935B-6CECACD2CA87}. Client Process Id: 5676.
Starting session 0 - ‎2010‎-‎09‎-‎08T08:47:35.662704200Z.

The description for Event ID 20 from source Google Update cannot be found.

Product: Windows Live Mail -- Configuration completed successfully.

Windows Installer reconfigured the product. Product Name: Windows Live Mail. Product Version: 14.0.8117.0416. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 0.Ending a Windows Installer transaction: {6412CECE-8172-4BE5-935B-6CECACD2CA87}. Client Process Id: 5676.
Ending session 0 started ‎2010‎-‎09‎-‎08T08:47:35.662704200Z.

Kindly help me out.

My System SpecsSystem Spec
08 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install

Try with clean boot, to see if we have conflicts.
My System SpecsSystem Spec
08 Sep 2010   #3

Windows 8 Pro w/MC 32-bit

If it were my problem I'd seriously consider doing a clean install of Windows 7: . It might also be a good idea to run Spinrite ( on the drive first to make sure it's in good shape to get a new install of the OS.

Edit: Yes do the clean boot first to see if the WLM install problem goes away. In msconfig, disable all Startup tab items and all Services Tab items left after checking "hide all Microsoft Services".
My System SpecsSystem Spec

11 Oct 2010   #4

Windows 7

thanks problem was solved after upgrading to the 2011 version of Windows Live Mail
My System SpecsSystem Spec
16 May 2012   #5

windows 7

Hi every body
when i try to open my email it won't start with out any message, just i can open my contact page and new page ...
also after click on icon the blue line at the top of page appear suddenly in task bar and after that it is gone please help me tnx.
My System SpecsSystem Spec

 Windows Live Mail won't start

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