New
#11
Thanks so much! My problem is now fixed...
This got me on the right track. I tried the Import Mail Trouble shooter... it didn't find any problems, but it did suggest other troubleshooting options. This finally lead me to the following web address: Import your e-mail, contacts, and calendar into Windows Live Mail
By following these instructions, I was able to get all our mail. This was such a relief. My husband said he had done this before and it hadn't worked... so maybe it was the re-install of Window 7 that changed something.
Anyway, thanks to all of you who kindly tried to help with my problem. I am very grateful... and very happy that there was a good resolution. Thanks all!