Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Mozilla crash reporter

16 Nov 2010   #1
ejaguar

Ultimate x32
 
 
Mozilla crash reporter

my mozilla firefox is not launch properly. Mozilla crash reporter keeps coming every time. Firefox(safemode) hasn't launch too. Reinstalling hadn't fix this trouble.


Version: Mozilla firefox 4.0 beta 5
Operating system: Windows 7


My System SpecsSystem Spec
.
16 Nov 2010   #2
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Uninstall Firefox using Revo uninstaller Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Then reinstall the latest version (beta 7)
My System SpecsSystem Spec
16 Nov 2010   #3
ejaguar

Ultimate x32
 
 

i tried. But nothing happened. please give another way. Crash reporter keeps coming
My System SpecsSystem Spec
.

16 Nov 2010   #4
Not Myself

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

First of all, the advice to install Beta7 was bad advice, as it is a beta-release, not a final version of Firefox, and, thus, quite subject to myriad problems. In addition, if you installed Beta7 and used your existing Firefox profile, then that profile (which may well have been faulty before the Beta7 installation,) is very likely to be ruined.

Given my assumption about reuse of an existing profile, then I can only offer this advice. It will take some time, but I believe you need to do the following steps to try to eliminate the existing problem(s):

1.Start the Firefox Profile Manager and create a new profile:

Profile Manager - MozillaZine Knowledge Base

2. Close the Profile Manager; close and remove Firefox.

3. Download and install a copy of Firefox 3.6.12, the most-recent release version. When the install process is finished, do not start Firefox, then close the installation process.

3. Restart the Profile Manager, select the new profile, start Firefox. This should fix the crash manager process--unless, of course, you have some other, and quite unknown problem on your computer.

If the crash manager problem is still there, then at least you will likely have reduced the number of Firefox-related items that might be causing the problem; that, in turn, should make it at least somewhat easier to then figure out and fix any underlying problems.

4. If, alas, the problem remains, then I suggest that you follow this procedure:

a. With Firefox running, in the URL bar, type about:crashes ; this will give you a list of the crash reports you have submitted.

b. Copy two or three of the report ids, then post them in a new thread on Index page • mozillaZine Forums , in the Firefox Support forum; this does not require that you register for MozillaZine, and will allow some people who actually have some understanding of crash reports to look at yours to see if they can identify the cause(s).

Again, I suggest that you first follow the advice above in this missive, so that any new crash reports will be from the use of a release version of Firefox, using a new, clean profile. This should help eliminate any extraneous causes of the problem(s) caused by the use of Bet7 and/or an older, possibly corrupt, profile.
My System SpecsSystem Spec
16 Nov 2010   #5
mikedl

Windows 7 Ultimate x64 SP1
 
 

With all due respect, Not Myself, the advice to install 4.0 beta 7 was not bad advice as the OP stated they are attempting to run 4.0 beta 5 thereby indicating the OP is comfortable with beta releases. Beta 7 is much more stable than beta 5.

Your advice is exemplary but your dig at the beginning was unwarranted IMO.

The fresh profile creation will, more than likely, cure the OP's ills regarding his FF 4 beta.
My System SpecsSystem Spec
16 Nov 2010   #6
Not Myself

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by mikedl View Post
With all due respect, Not Myself, the advice to install 4.0 beta 7 was not bad advice as the OP stated they are attempting to run 4.0 beta 5 thereby indicating the OP is comfortable with beta releases. Beta 7 is much more stable than beta 5.

Your advice is exemplary but your dig at the beginning was unwarranted IMO.

The fresh profile creation will, more than likely, cure the OP's ills regarding his FF 4 beta.
Yes, I did overlook the existing use of Beta5; however, sorry, but you are wrong: A profile that was used for Beta5 is quite likely to be ruined if then used by Beta6 and, especially, Beta7; this has been reported more than once on sites such as MozillaZine.

The reason for this is that there were major changes between Beta5/6 and Beta7; therefore, what you state was a "dig" was, rather, a simple statement of fact.
My System SpecsSystem Spec
16 Nov 2010   #7
mikedl

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by Not Myself View Post
Yes, I did overlook the existing use of Beta5; however, sorry, but you are wrong: A profile that was used for Beta5 is quite likely to be ruined if then used by Beta6 and, especially, Beta7; this has been reported more than once on sites such as MozillaZine.
I did not advocate the reuse of a profile, Not Myself, I specifically mentioned the use of a fresh profile. I am very understanding of what is reported on the Mozillazine sites, particularly on the "Build" section.

You have admitted you missed the OP was initially using a beta version indicating your off hand remark that Yowan provided bad advice was misguided and not a mere statement of fact.
My System SpecsSystem Spec
Reply

 Mozilla crash reporter




Thread Tools




Similar help and support threads
Thread Forum
Last week random BSOD also Chrome/Mozilla crash
Hi all, I am getting since last week random shutdowns, first without BSOD dmp files after I chose for minidump files now I get the following BSOD crash @attach files. I reinstalled my graphics driver with DDU, redownloaded Mozilla and Chrome.. I did Chskdsk /f.. and such things.. My specs:...
BSOD Help and Support
Recent PC Build. CRASH...CRASH...CRASH
Okay guys, I'd love some help with some issues I am having. About two months ago I decided to start putting together parts to build my own rig(first time builder here) After scrounging around for a bit and getting the deals I liked I decided to put it all together and make my PC. Since then, Ive...
BSOD Help and Support
Mozilla Patches 9 Firefox Bugs, Adds Plug-in Crash Protection
Mozilla on Tuesday patched nine vulnerabilities, six of them critical, in Firefox 3.6 and Firefox 3.5. Read More: Mozilla Patches 9 Firefox Bugs, Adds Plug-in Crash Protection - PCWorld
News
Mozilla and crash dump files??
How do i view mozillas crash dump files???
Browsers & Mail
Mozilla fixes Firefox crash bug
More at: Mozilla fixes Firefox crash bug
Browsers & Mail
Mozilla to Block MS Add-Ons
So, apparently the MS add-on's for Mozilla, the ones that install without your permission, are now being blocked due to their tendency to compromise the system! Mozilla blocks Microsoft's sneaky Firefox plug-in
System Security


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:27.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App