Live Mail Crashes on Sending - Exception code: 0xc0000005


  1. Posts : 2
    Win 7 Home Premium x64
       #1

    Live Mail Crashes on Sending - Exception code: 0xc0000005


    WLM crashes when sending mail - seemingly on a random basis:

    Error report
    Log Name: Application
    Source: Application Error
    Date: 8/02/2011 11:15:12 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Acer-5738G
    Description:
    Faulting application name: wlmail.exe, version: 15.4.3508.1109, time stamp: 0x4cda7a4f
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x61254e00
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-02-08T00:15:12.000000000Z" />
    <EventRecordID>68564</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Acer-5738G</Computer>
    <Security />
    </System>
    <EventData>
    <Data>wlmail.exe</Data>
    <Data>15.4.3508.1109</Data>
    <Data>4cda7a4f</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
    <Data>00000000</Data>
    <Data>c0000005</Data>
    <Data>61254e00</Data>
    </EventData>
    </Event>

    Using avast! antivirus 5.1 with the latest updates
    Using POP mail server

    I have another computer running Win 7 HP and it has no problems sending.

    Any suggestions?
      My Computer


  2. Posts : 1,114
    Windows 7 Home Premium 64 bit
       #2

    Make sure the incoming and outgoing port have the right number and does your ip require secure ssl box to be checked.
      My Computer


  3. Posts : 2
    Win 7 Home Premium x64
    Thread Starter
       #3

    I've done that and it works - it also works on my other system.

    This is another error message:
    Version: 15.4.3508.1109

    OS Version: Microsoft Windows NT 6.1.7600.0
    Runtime version: 2.0.50727.4952
    Shutdown started: False
    Program: "C:\Program Files (x86)\Windows Live\Mail\wlmail.exe"

    Memory Load: 37%
    Total Physical: 4090 MB
    Available Physical: 2556 MB
    Total Page File: 8180 MB
    Available Page File: 6254 MB
    Total Virtual: 2047 MB
    Available Virtual: 1570 MB
    Available Extented Virtual: 0 MB

    Unexpected Error Occurred
    An unexpected error has occurred within the application.


    System.NullReferenceException: Object reference not set to an instance of an object.
    at WindowsLive.Writer.PostEditor.MainFrameWindowAdapter.CloseSubjectSpellcheckWordRange()
    at WindowsLive.Writer.HtmlEditor.HtmlEditorControl.CheckSpelling(String contextDictionaryPath)
    at WindowsLive.Writer.PostEditor.ContentEditor.CheckSpelling(String spellingContextDirectory)
    at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.CheckSpellingCommand.ExecuteWithArgs(Exec uteEventHandlerArgs args)
    at WindowsLive.Writer.PostEditor.TextEditingCommandDispatcher.TextEditingCommand.ExecuteWithArgs(Object sender, ExecuteEventHandlerArgs ea)
    at WindowsLive.Writer.ApplicationFramework.Command.RaiseEvent(Object eventKey, ExecuteEventHandlerArgs e)
    at WindowsLive.Writer.ApplicationFramework.Command.OnExecute(ExecuteEventHandlerArgs args)
    I note that the Available Extented Virtual Memory is shown as : 0 MB
    However, the only applications open are WLM and Firefox.
      My Computer


  4. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #4

    Perhaps you could try making sure that Avast isn't scanning email. Or try turning it off altogether. If it proves to be the cause of the crashes, use Microsoft Security Essentials instead.
      My Computer


 

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