IE 7 won't load MS.com page

I have an (older) internet pen pal with dialup. She runs IE 7 on a Win 7 Home Premium system. (OIK...I'll send her an IE 8 CD)

Meantime, there are certain pages she just can't open - for instance:

Learn where menu and toolbar commands are in Office 2010 and related products - Support - Microsoft Office

She can't tell me any reason - like error messages - only that they won't display. (She's not very tech savvy)

I was assuming that it would not be security setting, being an MS page and all, but I don't know enough about this stuff.

Anyone else know?

thanks!

She told me she had IE7 when I told her how to check...(I thought Win 7 came with IE8, as well)

Either way, she has very slow dial-up. No chance of downloading much of anything.

I just didn't know which add-on, pop-up, string thing, etc was on that page that would block her MSIE. I never use it.

She told me she had IE7 when I told her how to check...(I thought Win 7 came with IE8, as well)

Either way, she has very slow dial-up. No chance of downloading much of anything.

I just didn't know which add-on, pop-up, string thing, etc was on that page that would block her MSIE. I never use it.

I had this strange problem myself once...only certain sites appeared to be blocked, Microsoft's included. I believe the problem went away after I rebooted the router. But she doesn't have a router, only a modem. She could try rebooting what she has, try on a different day, or try a different dial-up phone number or service.

Thanks. I already told her to put the sites in the trusted list, and that didn't help.

Actually, I had the same issue the other day, and I get great speeds. Maybe the sites are too busy.

This happens to me too, every once in awhile. When the page wont load for me, I just click the refresh button and doing that it opens the page.