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Windows 7: Gmail accidentally resetting accounts, years of correspondence vanish

28 Feb 2011   #11
unifex

Windows 7 Ultimate (x64)
 
 

I use gmail as my main email account, however, I do download my messages to my home PC on a daily basis. This way all my messages are safe from any "cloudness". Moreover, the Google idea of never deleting messages is totally lost on me - I don't understand why would I need to keep messages that are clearly not needed anymore. So, I actually do delete lots of messages not only on my home PC, but also on gmail itself.


My System SpecsSystem Spec
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28 Feb 2011   #12
Win7User512

Windows 7 x64 / Same
 
 

Quote   Quote: Originally Posted by unifex View Post
This way all my messages are safe from any "cloudmess".
Fixed.
My System SpecsSystem Spec
28 Feb 2011   #13
seekermeister

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE
 
 

While I do keep my emails locally, I'm still glad to find that it appears that my online Gmail account is intact. I really like the redundancy that it affords.
My System SpecsSystem Spec
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28 Feb 2011   #14
Fayla

Windows 7 Professional 64 Bit SP1
 
 

No loss for me, as I deleted my old GMail address a couple of weeks ago (switched over to using my domain email+Hotmail.)
My System SpecsSystem Spec
01 Mar 2011   #15
Crispy

Windows 7 Ultimate x64 Service Pack 1 (Build 6.1.7601)
 
 
.08% of Gmail users shut out of their accounts

Quote:
Really nasty,
Many thousands of Gmail users are waking up today to find their accounts disabled, completely wiped clean of emails and in some cases their contacts are missing.
Although some users have reported their accounts fully restored many are left stranded. Google says its engineers are busy working on the problem and have already helped out many of the affected users of their popular email service.
Gmail engineer Mike CH has said the disabling of certain accounts is just a temporary maintenance measure:
Over night we temporarily disabled access to some Gmail accounts due to a service disruption. The disables are in place to stop the account from changing whilst we make the necessary repairs.
Access to your accounts will be restored shortly. Whilst an account is disabled:
  • You will be unable to sign in to any Google service.
  • Mail sent to the account will bounce.
  • Hosted content you own like blogs, sites, shared items in Google Reader and so on will be unavailable.
The message you see on sign-in may refer to you to Google terms of service, but this is a generic and incorrect message. You have not violated the terms of service and we’ll restore your account access as soon as we can.
There is no update on the official Gmail blog, but you can get the latest info on the disruption from this web page.
Source: .08% of Gmail users shut out of their accounts


I know this I am in the 0.08% that account got disabled.
My System SpecsSystem Spec
01 Mar 2011   #16
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

That's 3 days now. Fortunately not affected but so much for the cloud.
My System SpecsSystem Spec
01 Mar 2011   #17
roncerr

Windows 8 Pro w/MC 32-bit
 
 

Google: cloud dvorak
My System SpecsSystem Spec
01 Mar 2011   #18
pparks1

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by kado897 View Post
That's 3 days now. Fortunately not affected but so much for the cloud.
Actually, it's not 3 days. Look at this page for status reports, Apps Status Dashboard

On 2/27/2011 at 3:09PM (my timezone), reports came in that something was wrong
By 2/27/2011 at 10:40PM, reports were coming back that some customers were fixed

So, within 7 hours the problem that had impacted 0.29% of the user base was cut back to 0.08%.

At approx 24 hours later, the problem was reduced to 0.02% of the userbase. This was 1:00pm on 2/28/2011

As of today, they are not reporting problems and the problem is fixed.


So, overall, I think the cloud worked just fine for most people. Had these people experienced problems with their ISP's or had their local computer crash, most might not have been fully recovered and back in business within 24 hours or within 72 hours.

The fact that all people are on a system that is constantly updated, running high end storage systems and all data "IS" backed up and secure (and proven since it was restored), speaks pretty well to the fact that Google "IS" doing a "GREAT" job with their cloud offering.
My System SpecsSystem Spec
01 Mar 2011   #19
Win7User512

Windows 7 x64 / Same
 
 

Google still uses tapes to backup the data:

Google goes to the tape to get lost emails back - Google 24/7 - Fortune Tech

Brilliant.
My System SpecsSystem Spec
01 Mar 2011   #20
kado897

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit Service Pack 1
 
 

That's where I got the 3 days from. It is still showing disruption today. Perhaps I should have been more precise and said three days of reported disruption.
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 Gmail accidentally resetting accounts, years of correspondence vanish




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