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Windows 7: disapperaing from inbox

04 Mar 2011   #1
KandaceShirley

Windows 7 Home Premium
 
 
disapperaing from inbox

I've developed an issue recently. The last few days my inbox will show as one or two unread emails; however, when I try to open them, they're not there and seem to disappear. I've tried checking every folder. They're not there. I have my spam shut off and my anti-virus set to not scan my email just to make sure this type of thing didn't happen. If I go to the website to check for the email, it's no longer there either. Since I never get a chance to read these emails, I'm unsure what they are regarding. My guess is they're bouncebacks (unable to be delivered, out of office, etc); however, I'm not sure. Any ideas on where to look for them or how to stop this from happening?


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04 Mar 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

One possiblity is that your email client (live mail etc) or the web mail is set to delete spam. Find the settings and change, for a test.
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04 Mar 2011   #3
KandaceShirley

Windows 7 Home Premium
 
 

I'm using Outlook2010 and have the spam filter shut off completely on Outlook, aol, and my anti-virus software.
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04 Mar 2011   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

How about at the web site. I guess your email is AOL and spam is off.
If the website leads nowhere, try a clean boot.
http://support.microsoft.com/kb/929135
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 disapperaing from inbox




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