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Windows 7: Cannot download Thunderbird 3.1.9

27 Apr 2011   #1
rhinse

Windows Home Premium 32bit
 
 
Cannot download Thunderbird 3.1.9

Using Firefox 4 to download Thunderbird 3.1.9 results in a download window
with Save and Cancel buttons only. Pressing Save appears to complete the
download but the file appears nowhere on my HD.

Switching to IE 8, security settings won't let me download the executable file
even when I reduce the internet security settings to their lowest rung.

Download works with Firefox 4 on a XP system, but will not work with the
Windows 7 Home Premium 32bit version.

No warnings of any kind appear in Firefox 4.

Any suggestions?


My System SpecsSystem Spec
.
27 Apr 2011   #2
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

1st do yo get the downloads window?
Cannot download Thunderbird 3.1.9-region.png
2nd go to Options (screenshot) or Tools>Options
Cannot download Thunderbird 3.1.9-capture.png
& General tab where do you have Save files as set to?
Cannot download Thunderbird 3.1.9-options.png
3rd in Start menu search put in Thunderbird Setup 3.1.9.exe & see if you have the download somewhere.
Jerry


My System SpecsSystem Spec
27 Apr 2011   #3
Mike Connor

Several, including Windows 7 x64 Ultimate
 
 

Quote   Quote: Originally Posted by rhinse View Post
Using Firefox 4 to download Thunderbird 3.1.9 results in a download window
with Save and Cancel buttons only. Pressing Save appears to complete the
download but the file appears nowhere on my HD.

Switching to IE 8, security settings won't let me download the executable file
even when I reduce the internet security settings to their lowest rung.

Download works with Firefox 4 on a XP system, but will not work with the
Windows 7 Home Premium 32bit version.

No warnings of any kind appear in Firefox 4.

Any suggestions?
First, you need to make sure Malware is not affecting your system. Download this,

Download Malwarebytes Anti-Malware 1.50.1 - FileHippo.com

install it, update the database and run a FULL scan.

If it finds anything, post the log here.

Regards....Mike Connor
My System SpecsSystem Spec
.

27 Apr 2011   #4
rhinse

Windows Home Premium 32bit
 
 

All downloads are being canceled, noticed after turning off "Close Window After Download Complete". This
is all downloads not just Thunderbird. Also started Firefox in safe mode with all add-ons disabled; no
difference. Obviously couldn't download Anti-Malware program. Unless there is another suggestion, I guess
I'll just have to re-install.

Just looked in Error Console after trying another download; empty. Started up Web Console
and tried a download. A JS entry appeared; 'b is null'. Don't know what this means but seems
strange.
My System SpecsSystem Spec
27 Apr 2011   #5
rhinse

Windows Home Premium 32bit
 
 

Problem solved.

Oddly enough the culprit is the Windows Firewall. Don't know why since I haven't touched any of the settings
and it has been on ever since I got the computer. After installing Firefox 4, all downloads were allowed through
up until today.

I'm not sure if the initial installation of Firefox added itself to the list of programs allowed access through the
firewall, but that is how I corrected the problem. Makes me wonder what happened to remove it from the list
or whether something else took place and it shouldn't be on the list. I'll probably never know.
My System SpecsSystem Spec
27 Apr 2011   #6
Bongo

Microsoft Community Contributor Award Recipient

Win 7 Pro x64 / Win 10 Pro
 
 

Thanks for letting us know you get it
Jerry
My System SpecsSystem Spec
Reply

 Cannot download Thunderbird 3.1.9




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