bru, I have a solution I believe, anyway worked for me and now maybe others. I have a HP 620 note book with windows 7 installed it is a 32 bit . It is working great for the first time in 5 month,s or so or whenever Adobe came out with 10,3. I now have 11.1. I went to another forum in search of answers and was fortunate to find my solution. What I did was to start IE 9 and go to the top right hand corner of the page where there is a gear icon and tap it. Safety will show up and you will see active x filtering if it is checked uncheck it . If you have flash installed go to some video,s on you tube or whereever and see if it works now . If not do a uninstall with the adobe flashplayer tool and then reinstall. It worked for me and I hope it works for everybody else but not all systems are the same . Thanks for taking the time to reply! I appreciate that.