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Windows 7: Can not access internet.

23 May 2011   #1
1vincent

Windows 7 Ultimate 32
 
 
Can not access internet.

Hello.

My friends daughters laptop started to have problems connecting to the internet last week. I said i would have a look at it for her.
The daughter is 14 so you can imagine all the crap she has on the laptop and also some school work which she needs so a i have to be carefull i dont wipe it all off.
The laptop can get access to the internet but when i click IE browser tab a window opens and it says IE cannot display the webpage. The strange thing is that i did a Windows update and it connected to the internet and downloaded all the updates but it will not let me connect to the interenet.
Its running Windows 7 and i have done Anti-spyware and Malwarebytes scan the problem is still there. There is no problems in the device manager list.
Any ideas please will be a great help.
Thank you.


My System SpecsSystem Spec
.
23 May 2011   #2
StalkeR

Windows 10 Pro x64
 
 

Hello. Just to be sure that you have internet connection try to ping out the page that you want to open,for example Google.
Start->Run-cmd . There write ping Google. You should see something like this
Code:
Reply from 209.85.229.104: bytes=32 time=55ms TTL=54
Reply from 209.85.229.104: bytes=32 time=56ms TTL=54
Reply from 209.85.229.104: bytes=32 time=56ms TTL=54
Reply from 209.85.229.104: bytes=32 time=56ms TTL=54
Also check your Antivirus and Spyware firewall. Maybe they are blocking...
My System SpecsSystem Spec
23 May 2011   #3
SmurofNeves

Seven ultimate 32bit
 
 

Do you see a gateway when entering IPCONFIG /ALL in your CMD?
My System SpecsSystem Spec
.

23 May 2011   #4
Zepher

Windows 7 Ultimate 64bit
 
 

sounds like there is a proxy setup in the IE settings.
I'll post a picture in a sec to show you where it is to check.

In Internet Explorer,
Go to Tools>Internet Options
and see if you have the settings like mine,


Attached Thumbnails
Can not access internet.-lan-settings.jpg  
My System SpecsSystem Spec
23 May 2011   #5
SmurofNeves

Seven ultimate 32bit
 
 

And what about a different browser?
My System SpecsSystem Spec
23 May 2011   #6
1vincent

Windows 7 Ultimate 32
 
 

Zepher. Mine settings are the same.No luck.
SmurofNeves> I see no default gateway for the LAN.
My System SpecsSystem Spec
23 May 2011   #7
StalkeR

Windows 10 Pro x64
 
 

Did you check your AV and firewall as I said in first post?
My System SpecsSystem Spec
23 May 2011   #8
1vincent

Windows 7 Ultimate 32
 
 

StalkeR. The laptop only has Windows firewall and there was no AV apart from Windows defender.I have turned off the firewall and it is still the same.
Ping request couldn't find host Google if that helps.
As for different browser i will have to download from my comp and copy to disk as no internet.
My System SpecsSystem Spec
23 May 2011   #9
1vincent

Windows 7 Ultimate 32
 
 

I have put on firefox on the laptop and still the same result.
My System SpecsSystem Spec
23 May 2011   #10
SmurofNeves

Seven ultimate 32bit
 
 

Try resetting the Router it should have a reset at the bottom of the device. Or just power off & on it should help.

If theres no gateway theres no internet except if your using a proxy connection..
My System SpecsSystem Spec
Reply

 Can not access internet.




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