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Windows 7: Internet explorer 9 & Outlook not working

30 May 2011   #1
Jimmys83

Windows 7 Professional x64
 
 
Internet explorer 9 & Outlook not working

Hi,

when i try to send an email through outlook web access, internet explorer 9 pops-up the message: "Internet Explorer has stopped working".
The event log can be found attached.

Please advice.




Attached Files
File Type: txt event.txt (572 Bytes, 91 views)
My System SpecsSystem Spec
.
31 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Troubleshooting steps you may wish to consider Jimmys83
Test how IE performs after every step
.

*Try to run IE9 with no add-ons
Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons)

* Run sfc /scannow command & check the result.

SFC /SCANNOW Command - System File Checker

* Reinstall or repair Internet Explorer

How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

*How to reset Internet Explorer settings

How to reset Internet Explorer settings

*System file damage
Startup Repair - Windows 7 features - Microsoft Windows

* Uninstall / reinstall.
How do I install or uninstall Internet Explorer 9?
My System SpecsSystem Spec
31 May 2011   #3
Jimmys83

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by JMH View Post
Troubleshooting steps you may wish to consider Jimmys83
Test how IE performs after every step
.

*Try to run IE9 with no add-ons
Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons)

* Run sfc /scannow command & check the result.

SFC /SCANNOW Command - System File Checker
When using the internet explorer with no add-ons emails are not appeared. Outlook is just loading.

Quote   Quote: Originally Posted by JMH View Post
Repair Internet Explorer automatically solved the problem by reseting the security settings to the default values.
Thanks for your help!
My System SpecsSystem Spec
.

31 May 2011   #4
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Jimmys83
Thanks for reporting back with the good news.

Safe surfing.
My System SpecsSystem Spec
21 Jul 2011   #5
Jimmys83

Windows 7 Professional x64
 
 

Hi,

i have the same problem but in another PC.
I reset the internet explorer settings and i have the following issue:

I can send an email but i cannot write as you can see in print screen "webmail_1".
when i first login to my account pop-up shows up asking to allow "webmail_3". The first time i try to write an email pop-up show up asking to allow "webmail_4. When i try to send the email internet explorer crashes. If i don't allow this two i can send email but i cannot write any message.

Please advice...


Attached Thumbnails
Internet explorer 9 & Outlook not working-webmail_1.jpg   Internet explorer 9 & Outlook not working-webmail_3.jpg  
Attached Images
Internet explorer 9 & Outlook not working-webmail_4.jpg 
My System SpecsSystem Spec
25 Jul 2011   #6
Jimmys83

Windows 7 Professional x64
 
 

Can anybody help on this..?
My System SpecsSystem Spec
10 Jul 2012   #7
Jimmys83

Windows 7 Professional x64
 
 

Hi guys, the above problem remains (posted on 07-21-2011).

Can you please assist on this?
My System SpecsSystem Spec
Reply

 Internet explorer 9 & Outlook not working




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