Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Flash video crashes on multiple browsers

31 May 2011   #1

Windows 7 64 bit
Flash video crashes on multiple browsers

Sorry guys wasn't sure to post this in here or in software?

My specs:
  • eMachines notebook
  • Intel Core i3 CPU 2GB RAM
  • Windows 7 64 bit
  • Browsers Installed IE8, Firefox 4 and Chrome
  • AVG Free Edition installed
  • Shockwave Flash installed for FF
  • Graphics Driver Intel HD Graphics Driver version
  • I'm accessing the internet through wireless internet

I have been having a problem where playing flash video has crashed all the browsers I have installed. This issue has happened on multiple websites including Youtube and BBC iPlayer. It started happening out of the blue on 25th May 2011. There doesn't appear to be any microsoft updates added at that time and I did not install any new software on that day.

In Firefox the issue happens 100% of the time. After watching for a few minutes the video starts to buffer and then the browser completely freezes up before the frame greys out and the option to send crash report appears. When I reload the page the same thing happens again. Sometimes the audio will start to repeat itself with a delay of a few seconds before crashing.

In Chrome, the same thing happens except the built in plug in becomes unresponsive and the browser then freezes and reports the error.

IE crashes too although I hardly ever use it to be honest.

The things I have tried to fix this so far (without success) have been:

  • Manually uninstall all Adobe products
  • Uninstall all browsers
  • Delete folders and reg entries for flash and delete folders for browsers
  • Reinstall software and flash
  • Run Malwarebytes (no warnings or bad files).
  • Run a registry cleaner. Nothing reported that seemed to be relevant to Flash or media playback.
  • Uninstall Flash
  • Revert back to Flash 10.2 (I actually noticed a slight improvement when using 10.2 but cannot access embedded video in Facebook etc so wasn't a viable option for me).
  • Disable AVG and try playback
  • Unistall AVG and try playback
  • Uninstall AVG and Windows Firewall and try playback
  • Check for new video driver updated (there were none)
  • Untick Enable hardware Acceleration
  • Allow flash to store content in Global Settings

I have not done a system restore and do not really want to do that if possible.

The only other thing I have noticed is that it has been difficult to install exe files from the web since this issue started (when trying to reinstall browsers etc). Windows was corrupting the installers for chrome and firefox as well as the Malware Bytes.

I have spent almost 12 hours of my life now googling and trying out different conditions to get this working and it really has me flummoxed! I really hope a kind samaritan can help me with some advice here. Thanks K

My System SpecsSystem Spec
28 May 2012   #2

Windows 7 Home Premium 32bit

I have had this problem of videos crashing my browser for weeks. It started in IE9, so I got Firefox, then that crashed too, so I got Chrome, and that crashed too. I also noticed that if I downloaded Flash videos, and played them locally, they crashed the viewer too. The Adobe forums lead me to believe that maybe I needed to update my video driver, so I did that; but videos still crashed whatever ran them. I noticed that sometimes my sound would stop working before the video crashed, and sometimes I heard loud clicks while the video played, and I couldn’t launch the soundcard interface; so I wondered if the sound card was the problem. Today I re-installed my sound card driver, and the problem went away! These problems are not all straightforward, Windows machines can be difficult to trouble shoot, and not a every problem has an readily apparent cause.
My System SpecsSystem Spec

 Flash video crashes on multiple browsers

Thread Tools

Similar help and support threads
Thread Forum
Flash crashing/not working across multiple browsers
Fresh Windows Install on a 5 year old custom build. Previously never had this problem. If a site has flash this is what it looks like: Imgur: The most awesome images on the Internet Even after uploading these pictures to imgur I got a notification that flash had crashed. I'm even having...
Browsers & Mail
Not BSOD, but random crashes (Browsers(flash) the culprit?)
Hello everyone im having an issue which i cant solve for quite some time, my laptop will crash every now and then and it usually happened more than 3 times per day. it is not an overheating issue as i had replace the thermal paste and clean the fans as well as the air duct, both fans are...
General Discussion
Windows 7 32bit, Flash, Java, All Browsers, Streaming Video
Ok i'm having the same problem as lots of other people. I go to, i click on something i want to watch I get there and the page appears but with no pre-video image or play button. I have just down graded from windows 7 64bit to windows 7 32bit as I thought this may have been...
IE 9 crashes when opening tabs while playing a flash video
When I play a flash video (youtube, streams by etc) and open new tabs, chance is that IE9 crashes saying "A Problem with this webpage has caused internet explorer to close and reopen the tab". This doesn't happen everytime, but more often then not. I think I was able to narrow down the...
Browsers & Mail
Flash crashes all the web browsers on Windows Seven
Hello I'v got a big problem. I've just installed Windows Seven x86 on my laptop. I tried to put Adobe Flash Player on this OS but everytime I open this kind of element (.flash), it crashes my browser (IE, Firefox, Safari, Opera) Do you have any advice/solution? Thanks for your support :)

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 01:29.
Twitter Facebook Google+