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Windows 7: Java(Sun) does not appear in Internet Options/Advanced

10 Jun 2011   #11
Judesman

Windows 7 64 bit
 
 

Thanks for all your efforts Wallonn7. When I first saw your post only the first two lines appeared but now I have followed all you advice and still no change although I had tried some of your suggestions and ancestry is already in my trusted sites.I am using IE8 at present having reverted at the suggestion of ancestry.

Derekimo I will now try dis-abling the Ad-ons and see what happens. I assume that I do that in Manage Add-ons.


My System SpecsSystem Spec
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10 Jun 2011   #12
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Judesman View Post
Thanks for all your efforts Wallonn7. When I first saw your post only the first two lines appeared but now I have followed all you advice and still no change although I had tried some of your suggestions and ancestry is already in my trusted sites.I am using IE8 at present having reverted at the suggestion of ancestry.

Derekimo I will now try dis-abling the Ad-ons and see what happens. I assume that I do that in Manage Add-ons.
Yeah, just do one at a time, close your browser, re-open and see if it helps.
My System SpecsSystem Spec
10 Jun 2011   #13
Judesman

Windows 7 64 bit
 
 

Derekimo- I have done that - no change. Thanks for your help.
My System SpecsSystem Spec
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10 Jun 2011   #14
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Judesman View Post
Derekimo- I have done that - no change. Thanks for your help.
Oh well, worth a try.

Any toolbars?

Have you tried uninstalling and reinstalling Java and Flash, just thinking out loud.


Or open command prompt and type or copy/paste this

ipconfig /flushdns

press enter.

That's about all I have. By the way it was working fine for me too in IE9.
My System SpecsSystem Spec
10 Jun 2011   #15
Judesman

Windows 7 64 bit
 
 

I've flushed the DNS cache, re-installed Flash (Java was re-installed a few days ago). What do you mean by "Any toolbars"?

Otheres are saying that they do not have a problem with IE9, I will probably re-install, it is better than IE8.

Ancestry are not replying to my emails now. I guess that they do not have an answer. I will phone their support and see what happens.

Your help is appreciated.
My System SpecsSystem Spec
10 Jun 2011   #16
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Judesman View Post
I've flushed the DNS cache, re-installed Flash (Java was re-installed a few days ago). What do you mean by "Any toolbars"?

Otheres are saying that they do not have a problem with IE9, I will probably re-install, it is better than IE8.

Ancestry are not replying to my emails now. I guess that they do not have an answer. I will phone their support and see what happens.

Your help is appreciated.
Browser toolbars, I was just throwing that out there, you didn't mention any so I thought I'd ask.

Sorry, that's all I have. I'm sure others will have some suggestions.
My System SpecsSystem Spec
10 Jun 2011   #17
Judesman

Windows 7 64 bit
 
 

Many thanks, derekimo.
My System SpecsSystem Spec
10 Jun 2011   #18
derekimo

Microsoft Community Contributor Award Recipient

Win 10 Pro x64
 
 

Quote   Quote: Originally Posted by Judesman View Post
Many thanks, derekimo.
You're welcome, good luck and let us know how it goes with Ancestry support.
My System SpecsSystem Spec
11 Jun 2011   #19
Judesman

Windows 7 64 bit
 
 

Will do.
My System SpecsSystem Spec
13 Jun 2011   #20
Judesman

Windows 7 64 bit
 
 

Well Derekimo, I spoke to Ancestry support in the USA and they told me to download Firefox 3.6.17 (They don't support V.4). They insist that the problem is that I am trying to use IE9 which does not work with Ancestry, in spite of the fact that users all over the place are saying that it does work. Ancestry say that once you have downloaded IE9 you can not just revert to IE8 becuase IE9 is still in the registry.

I downloaded Firefox and there are no warning messages except where there is an advert there was a notice saying that I needed to download Adobe Flash Player 10 Plugin. I did that and the advert appeared. With IE8/9 all I got was an empty box.
So is Flashplayer the Add-on that would not run with IE? If so that is odd because I have Adobe Flash player 10 Activex that runs perfectly with all other IE websites.

The Ancestry guidance on enabling Java relates to Win XP and Ancestry support thanked me for pointing that out to them!! I think Ancestry need to get their act together. Perhaps they should spend less on advertising in the UK and more on IT.
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 Java(Sun) does not appear in Internet Options/Advanced




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