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Windows 7: Serious problem, Windows live mail

12 Jun 2011   #1
jvsimo1

Windows 7 Home Premium 32 bit
 
 
Serious problem, Windows live mail

I am haveing trouble with Windows Live Mail sending e-mails 10 to 20 times and the recipient can not open any of them. It seems to be mainly e-mails with Video Clips and Photos attached. I don't know whether somebody sent me a bug or if it is a fault in the computer. It is a Dell computer and brand new in Feb 2011.


My System SpecsSystem Spec
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12 Jun 2011   #2
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by jvsimo1 View Post
I am haveing trouble with Windows Live Mail sending e-mails 10 to 20 times and the recipient can not open any of them. It seems to be mainly e-mails with Video Clips and Photos attached. I don't know whether somebody sent me a bug or if it is a fault in the computer. It is a Dell computer and brand new in Feb 2011.
I don't have an answer for you yet.
I'd like to acquire clarification from you ....
1. Recipient cannot open what ? The e-mails or the attachments ?
2. Does this problem happen on one particular recipient or all recipients ?
3. Ask you recipient if there was an error message when trying to open, and if yes, what was the message.
4. How large were the video/photo attachments, in terms of KB or MB ?
My System SpecsSystem Spec
13 Jun 2011   #3
jvsimo1

Windows 7 Home Premium 32 bit
 
 

Hello T-4-2, as near as I cxan get these are the answers to your questions.

(1) They get it 10 to 20 times without the attachment and a blank page.
(2) All or most of recipients
(3) There is no attachment for them to try and open
(4) The latest E-mails had a video clip of 2.1 & 3 Kb

Cheers......Simo
My System SpecsSystem Spec
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13 Jun 2011   #4
Fumz

7 Ultimate x64
 
 

Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer

Please run Malwarebytes as well as a thorough scan with your anti virus.
My System SpecsSystem Spec
13 Jun 2011   #5
t-4-2

Windows 7 Home Premium 64-bit, SP1
 
 

Quote   Quote: Originally Posted by jvsimo1 View Post
Hello T-4-2, as near as I cxan get these are the answers to your questions.

(1) They get it 10 to 20 times without the attachment and a blank page.
(2) All or most of recipients
(3) There is no attachment for them to try and open
(4) The latest E-mails had a video clip of 2.1 & 3 Kb

Cheers......Simo
1. Do you send by HTML or Plain Text ?
If Plain Text, try HTML instead.

( I am using WLM 2009 version. So, my step-by-step may not be the same as 2011 version )
Open WLM > Tools > Options > Send > under Mail sending format, select HTML > OK

2. Just to leave no stone unturned .....
Use one of those e-mails your recipients were unable to open > e-mail it back to yourself > can you open it ?
My System SpecsSystem Spec
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 Serious problem, Windows live mail




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