IE and Mozilla Firefox not opening


  1. Posts : 2
    windows 7 Home Premium 32bit
       #1

    IE and Mozilla Firefox not opening


    For the longest time both IE and Mozilla Firefox worked perfectly fine except for if i clicked a Google link i was always redirected but I was able to find a way around that but recently on two profiles on my home computer both IE and Mozilla Firefox wont open i have tried to click on them i have tried to run them as administrator and i have tried re-installing Mozilla Firefox i have also tried opening through other programs that give you the option to open your selected browser from there but nothing works i have even tried making a new profile in which they opened perfectly but when i turned the computer off for the night and turned it back on the new profile had the same issue. What are the possible problems and how can i fix them
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    * You didn't give us a lot of information to work with, so it's hard to know what your problem is.

    * Are you able to boot the system into Safe Mode? { To see if the browsers work}

    Safe Mode

    * Try a System Restore to a point PRIOR to the problem.
    If System Restore fails you may have Malware.

    * Redirects can be suspicious...
    Have you done a full scan with your AV?
    Would also be a good idea to do a full system scan with SuperAntiSpyware OR Malwarebytes.Both have free programs.
    Down load either one > update > full system scan.


    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    Malwarebytes : Free anti-malware, anti-virus and spyware removal download
      My Computer


  3. Posts : 53,363
    Windows 10 Home x64
       #3

    As JMH mentioned, the redirects tend to be malware related. When you try to open the browsers, do you see the processes running in task manager, but the interface doesn't open?



    A Guy
      My Computer


  4. Posts : 2
    windows 7 Home Premium 32bit
    Thread Starter
       #4

    JMH the programs you sent seemed to have helped i can now open my browsers it still redirects but if its malware i don't have sufficient funds to buy the needed program to remove them thank you for your help though in this matter.
      My Computer


  5. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #5

    As I said in my last post both programs listed are FREE!
    Please refer to Post 2.


    * Redirects can be suspicious...
    Have you done a full scan with your AV?
    Would also be a good idea to do a full system scan with SuperAntiSpyware OR Malwarebytes.
    Both have free programs.
    Down load either one > update > full system scan.


    SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

    Malwarebytes : Free anti-malware, anti-virus and spyware removal download
      My Computer


 

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