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Windows 7: Locked out of livemail

16 Aug 2011   #1

Windows 7 Professional 32bit
Locked out of livemail

So I am helping a friend with her Live mail (Hotmail). I dont use it so you will have to forgive me. She forgot her password and it locked her out of the account. She has tried the passwords that she has written down and none of them work. We tried the forgot your password link and had it sent to an email of hers that no longer exists. Then tried to send it to her trusted PC but there is constantly an error code for some reason. Then I tried having it sent to another email address (mine) but I have to verify her Identity. the questions it asks are such as the last subjects sent, last addresses sent to, CC info, Xbox tag, she doesnt have Xbox, CC info on there, nor remembers last addresses sent to other than mine and one other one nor one last subject entry. When I tried sending it off the first time. Microsoft pushed it back saying "there is not enough information to verify identification" then I tried it a second time and it went through but it failed to send me her temporary password or anything. Is there a way I can get into her mail for her or a password cracker or something that I can help her get back into her email. She has been locked out for about 3 weeks now. Thanks.

My System SpecsSystem Spec
18 Aug 2011   #2

Windows 7 Professional 32bit

I guess nobody has any ideas how to fix this?
My System SpecsSystem Spec
18 Aug 2011   #3

Win7 H.Prem. 32bit+SP1

Not entirely correct. I read your post and still looking for you.
In the mean time, look at the system restore points, the oldest one MIGHT help. Has their been any backups made.
My System SpecsSystem Spec

18 Aug 2011   #4

Windows 7 Home Premium 64-bit, SP1

Quote   Quote: Originally Posted by poonbag View Post
I guess nobody has any ideas how to fix this?
Hotmail issues belong to Windows live Solution Center. They handle such matter exclusively.
Windows Live Solution Center

Here are 2 links you might want to try....

Reset Windows Live ID Password. It tells you what you need to do.
Reset your Windows Live ID Password

Hotmail Forum, Hotmail Threads. This is where you post and ask questions.
Hotmail Threads

Note : Windows Live Solution Center is not known to be prompt in answering. Be patient and wait.
Last time I posted a question, took them 10 days to reply.

Good luck.
My System SpecsSystem Spec
18 Aug 2011   #5

Windows 7 Professional 32bit

Thank you. I did a search for the topic and didnt come back with anything on it. I will try there.
My System SpecsSystem Spec

 Locked out of livemail

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