At Wits End!! Please Help :)

roncerr · 26 Aug 2011

kirbiee said:

...And he had me get onto my comcast email account and send an email to another email addy to a different browser, and it went through successfully maning that the comcast server IS working just fine...

I don't understand what he had you do. One doesn't send email "to a browser", it's sent to an email server using either an email program (via smtp protocol) or a web browser (which uses web protocol not smtp). On the receiving end you can view it by browsing to it in your browser if the email server offers web mail (the protocol being web based). OTOH if you use a mail program to receive it you would be using the mail program's pop3 protocol and not use web mail at all. My point is that you may have determined that the email was sent by viewing it in a browser but that does not mean the pop3 access method IS working only that it SHOULD work if not broken.

The short answer is if you can view the mail via web mail, then it's on the web mail server and if comcast's email service via pop3 is not broken, you should be able to download it in an email program as long as all the settings in the program's account you have set up for pop3 access are correct.

kirbiee · 26 Aug 2011

I know I should be able to. It's so frustrating. I installed Windows Live on my laptop and it's fine, I don't understand why it doesn't work on my desktop. I ended up uninstalling Windows Live and reinstalling it.....I had called back Comcast and this tech was so helpful....we ended up deleting the mail account and then adding it back, he tried everything and ended up telling me that it's not on them....to contact Microsoft.

Kirbiee

roncerr · 27 Aug 2011

kirbiee said:

...I installed Windows Live....
...contact Microsoft...

When you call Microsoft it may help to use the proper name for the program "Windows Live Mail"; this is, assuming you are talking about WLM (the program) and not "Hotmail" (the email service and website associated with the "Live.com" domain).