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Windows 7: Outlook 2010 mail accounts don't respond

17 Sep 2011   #1
tbernstein

 
 
Outlook 2010 mail accounts don't respond

Outlook has stopped sending or receiving mail. The account buttons do nothing when I try to amend or add an account. Mail to be sent goes into the outbox and stays there. Nothing comes in. Old mail is still accessible. (Or was).
The calandar now tells me that it can't save. But that may be because of the other stuff I've done to try to solve the mail problem ( as I got more and more desperate). Or it may already having been in that state. I hadn't checked it.

Steps so far.
Repair of .pst files. It said it had repaired problems. but it still didn't work.
Copied .pst files from backup - no different.
Uninstalled and reinstalled - no different when I reinstall. In fact the account folder trees and stored messages are exactly the same; even the ones in the outbox.
Revo-uninstalled then reinstalled - as above. The reinstalls actually look the same as the uninstalls
Deleted appdata Outlook folders then uninstalled and reinstalled.
Deleted .pst files and reinstalled - got messages asking for them.

The "File" menu looks very strange- see below The add account and account settings buttons don't respond. I don't use Hotmail so don't see what the Upgrade connector is about. And anyway it's been like that for days. (I did even try a manual download and install.
of that, but it made no difference)




My System SpecsSystem Spec
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17 Sep 2011   #2
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

tbernstein:

Was this a recent upgrade from Outlook 2007 or previous, or a standard clean install of the product? I had similar "strange" things happen after I upgraded from Office 2007 to 2010. Outlook kept forgetting my passwords to my 8 different email accounts! There were many changes in Outlook 2010, specifically in how it treats multiple email accounts. You might try this: How to import .nk2 files into Outlook 2010

I am also assuming that this is a legit retail copy of MS Office 2010... am I correct?
My System SpecsSystem Spec
17 Sep 2011   #3
tbernstein

 
 

It's a full retail copy of MS Office 2010. All was working fine until a few days ago, when I noticed that an email was stuck in the outbox. Then i realised I hadn't had any emails in either. ( I don't use Outlook for most of my email accounts - it's the Outlook calendar that is most important - I use it to synch with my Blackberry and Google calendars).
It was an upgrade from M O 2003, but that was ages ago. It's always worked fine until now.

The worrying part is that I can't seem to get a full, clean install. I can easily replace the data if the software is working.

(I'm getting by by synching my Blackberry to my Google calendar and then my Google calendar to a Thunderbird calendar - but it's not ideal, I would much rather synch my BB directly to my PC with Outlook and have the remote calendar as the added extra. It wouldn't be a problem if Thunderbird would talk to the BB the way that Outlook does. I'd just abandon Outlook ).

Postscript: Entries transferred to Outolok via my Blackberry desktop synch will save normally and can even be edited and saved in Outlook afterward. But Outlook won't accept new calendar entries directly. Weird.
My System SpecsSystem Spec
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17 Sep 2011   #4
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Ive had that happen too... mail stuck in outbox! A repair did it for me! Perhaps try again to repair the pst file using the MS tool... scanpst???

Repair Outlook Data Files (.pst and .ost) - Outlook - Office.com
My System SpecsSystem Spec
18 Sep 2011   #5
tbernstein

 
 

I ran the scanpst again.
It said it had found errors.
It said it had repaired them.
Nothing had improved.
I'm quite happy to remove them completely and start with new .pst files.
But it won't let me open Outlook without them. Obviously Microsoft know what I need to do better than I know myself

And come to think of it, I chose old backups, from before things went wrong.
So I reckon that Outlookis causing the corruption, if there is any.
My System SpecsSystem Spec
18 Sep 2011   #6
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

You can create a new pst and then you should be able to move mail from one to the other...

Here: Creating a PST in Outlook 2010 - The Sean Blog - Site Home - TechNet Blogs
My System SpecsSystem Spec
19 Sep 2011   #7
tbernstein

 
 

That's one of the things that doesn't work.

"The add account and account settings buttons don't respond."
My System SpecsSystem Spec
20 Sep 2011   #8
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Quote   Quote: Originally Posted by tbernstein View Post
The "File" menu looks very strange- see below The add account and account settings buttons don't respond. I don't use Hotmail so don't see what the Upgrade connector is about. And anyway it's been like that for days. (I did even try a manual download and install.
of that, but it made no difference)

That just doesnt look right... Since this is a legit copy, you need to call MS Support!
My System SpecsSystem Spec
20 Sep 2011   #9
tbernstein

 
 
Support?

I didn't realise that there was such a thing.
At least, not without paying a small fortune.
My System SpecsSystem Spec
20 Sep 2011   #10
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

My System SpecsSystem Spec
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 Outlook 2010 mail accounts don't respond




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