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Windows 7: Hyperlinks not working in Outlook and Word

27 Oct 2011   #1

Windows 7 64 bit
Hyperlinks not working in Outlook and Word

Hyperlinks are not working, neither in Word nor in Outlook. I presume I have to set something somewhere but don't know what it is. In Outlook I get the dialog: General failure. The URL was ... . An error occurred in sending the command to the application. In Word nothing happens at all. No message, no opening of Firefox or IE.

Thanks all.

My System SpecsSystem Spec
28 Oct 2011   #2

Win 7 Ultimate 64-bit. SP1.

My mind reading abilities are a bit slow today....

* What version of Outlook & Word are you using?

* How long have you had this problem?

* Have you a System Restore Point created PRIOR to the problem occurring?

* BTW >check to see if this applies.
In Outlook go to Tools > 0ptions > Mail format > Message Format and make sure html is selected > Apply

* Links that may provide you with some useful information.

Fix hyperlinks in Outlook Express and Word - Microsoft Fix it BLOG - Site Home - TechNet Blogs

Hyperlinks do not work in Outlook Express or in Word

Block or unblock links in suspicious phishing messages - Outlook -
My System SpecsSystem Spec
31 Oct 2011   #3

Windows 7 64 bit
Problem Solved

Actually just downloaded and ran the Fixit ( and everything is just fine now.

Many thanks.
Appreciate you taking the time. Glad there are some of you around:)
My System SpecsSystem Spec

31 Oct 2011   #4

Win 7 Ultimate 64-bit. SP1.

Good news indeed.
Thanks for reporting back.
Safe surfing.

My System SpecsSystem Spec

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