Security certificate (I think) help, please

jasong1968 · 06 Nov 2011

Thanks again for the replies.

"did you visit the website?"

Yes - but oddly enough, there is nothing there for me to do. It's just filled with suggestions on how to get rid of a bot. Install antivirus sw, scan for malware, etc. But seeing as I dont have a bot, that's not going to help.

"You don't know what started these things off?"

I am trying to figure that out, but they pop up randomly, so I really have no idea.

"You don't have a program named constant guard installed? "

No I dont.

"You could call comcast and ask whats up."

I did. They told me that this is normal behaviour when their server identifies what it thinks is a bot. But as I stated earlier, they also told me that many things can give a false positive.

"Why would you have something that claims to want to help you while obstructing your view? "

That's partly my point.

" IE9 is an update to IE8 and may help"

No, it wont. 1) Comcast told me it wont, and 2) If the Comcast server is sending those out when it thinks it is necessary, it's not going to send those things out to customers who have IE8, but not those who have IE9. Those pop ups are going to happen in every browser - IE 8, IE 9, FFox, Chrome, Safari, etc.

"If true...you have a "Bot" as defined by "Comcast" so perhaps you should ask them why they sent you a popup.

I did ask. They cant tell me what sets it off. Which really pisses me off, BTW.

"Did you install software from Comcast that might allow them to create popups on your PC?"

I have even gotten confirmation from Comcast that the pop ups will occur with no sw installed.

"If false...you have malware causing the popup which can't be believed. That's why I suggested running MSS (or your antivirus) and also MalwareBytes. "

I do NOT have any malware. So I amnot understanding what MSS is going to do here. I have no malware, and those pop-ups are not malware. What is MSS going to do?

There HAS to be a way to disable these things from popping up.

Thanks again.

roncerr · 07 Nov 2011

jasong1968 said:

...I have even gotten confirmation from Comcast that the pop ups will occur with no sw installed...

Here is a recent post indicating that "Constant Guard" may (or may not) be software from Comcast that can be uninstalled and also includes browser extensions: CONSTANT GUARD BOT WARNING - Comcast Help and Support Forums. Most of the advice given involves uninstalling the software and the browser extensions. Here is a Cnet article about the 2009 trial of the Comcast software: Comcast pop-ups alert customers to PC infections | InSecurity Complex - CNET News . It's possible the warnings are "false positives" if indeed you have verified that you have no malware. The only thing I can imagine that Comcast expects to accomplish with this is to get their customers to install and use some sort of malware removal tools. Just telling people they have a bot, without telling them what to do about it isn't very helpful. Note that the Cnet article also says "The "Service Notice" will include a link to a Comcast security Web site where customers can follow a set of instructions to remove the malware from their computer." I found these instructions: http://xfinity.comcast.net/constantguard/botassistance/

DustSailor · 07 Nov 2011

jasong1968 said:

But seeing as I dont have a bot, that's not going to help.
...
I do NOT have any malware. So I amnot understanding what MSS is going to do here. I have no malware, and those pop-ups are not malware. What is MSS going to do?

Wait, how come you are so certain you do not have malware? We are only trying to help, and if (even temporarily) installing MSE, updating, then full scanning COULD even in a remote sense help, why not? If you do it, it will give us all peace of mind that it isn't malware. Tell me why you think so strongly that it isn't? I just don't understand...

I am assuming you meant MSE instead of MSS, yes?

We aren't making you do anything, and if you don't want to, that is up to you. But it may help solve your problem a lot faster (i.e., we wouldn't be having this conversation if you had only run it in the first place)

jasong1968 said:

"You don't have a program named constant guard installed? "

No I dont.

I appologize for the redudancy, but in looking through control panel, there is absolutely nothing to do with comcast, no publisher that you do not recognize, no program you have not expressly put on your computer (to which you know is clean)? Although without an AV, there is no virus scanner when you download programs off the internet, making it harder to fully be aware if you have a bot or not...

jasong1968 said:

"IE9 is an update to IE8 and may help"

No, it wont. 1) Comcast told me it wont, and 2) If the Comcast server is sending those out when it thinks it is necessary, it's not going to send those things out to customers who have IE8, but not those who have IE9. Those pop ups are going to happen in every browser - IE 8, IE 9, FFox, Chrome, Safari, etc.

Very true. However, IE9 is a lot better (reportedly) at blocking Viruses and other malware than IE8. If you prefer IE8, it is not a bad thing and shouldn't really matter wether you update it or not. Here is a microsoft Browser to browser or ie8 to ie9 comparison chart, for the "reportedly" reference. However, I do still recommend installing all important windows updates. They fix a great many things in windows and make it a whole lot more secure in the process. I don't believe you mentioned if you have all updates or not?...

jasong1968 · 07 Nov 2011

ron - thanks for the link. Apparently I am not the only one.

"Wait, how come you are so certain you do not have malware? "

Because Malwarebytes, Spybot, Adaware and SuperAntiSpyware, ALL with the latest updates, can't find anything, and Comcast cant tell me what it's finding, only that it may have found something on one of my many computers. That's why I am sure my computer is clean.

"I appologize for the redudancy, but in looking through control panel, there is absolutely nothing to do with comcast, no publisher that you do not recognize, no program you have not expressly put on your computer (to which you know is clean)?"

Absolutely not. Again, I have been told by Comcast that these messages come WITH NO SOFTWARE INSTALLED. So, again, if you do NOT HAVE ANY SW INSTALLED, you will still get these messages.

Ok, again, I appreciate the attempts at helping, but AGAIN, this is not me saying, "help, I have spyware, what do I do". This is about getting my browser to stop or block these security certificates.

This is NOT about spyware, or malware, or apps to get rid of them. It is about what I can do, if anything, to block these security certificates in IE does anyone have any idea on how to do that?

Thank you.

roncerr · 07 Nov 2011

If it's legit and some of the Comcast Forum posters are wrong about removing Constant Guard software, then it really is Comcast injecting something into your received web pages. All I can think of is looking into another service provider for Internet since false positives will drive a lot of people crazy. Just to be as safe as possible, don't install anything offered by Comcast, even if free and appears to be a bargain, whether software, toolbars, browser helpers, etc. But do use one and only one low weight bacground malware program like Microsoft Security Essentials or if you insist on paying then try ESET's NOD 32.