FireFox keeps opening up in alternative default page!


  1. ILoveKnowledge
    Posts : 15
    Windows 7
       New #1

    FireFox keeps opening up in alternative default page!


    Hi all! I don't know why this is happening! My Mozilla Firefox (newest version) since yesterday keeps opening up in a default homepage (bankofamerica) and I don't even use Bank of America~! When I go to change it to use it a different default page, it sets it as the different page (or even default) but then when I reopen FireFox, it goes back to the default B of A page...

    I ran virus scanner and windows defender and there appears to be no virus or anything wrong with my comp in regards to that...

    Does anyone know why this is happening? Thanks in advance!
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    try uninstalling and reinstalling it
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  4. ILoveKnowledge
    Posts : 15
    Windows 7
    Thread Starter
       New #3

    It's giving me an error in trying to uninstall it. This is super weird.
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    what error?
    try uninstalling it with cCleaner
    http://www.piriform.com/ccleaner
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  7. Not Myself
    Posts : 330
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       New #5

    Standard diagnostic - Firefox - MozillaZine Knowledge Base
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  8. A Guy
    Posts : 53,365
    Windows 10 Home x64
       New #6

    It sounds like your home page may have been hijacked. If so, the BofA page may well be fake. Here is something to try.

    Navigate to C:\users\(User Name)\AppData\Roaming\Mozilla\Firefox\Profiles\(Random Name).default\user.js

    Right click on user.js and open in notepad. See if there is reference to this BofA page.

    Or, you could rename the user.js to user.js.bak, and then reset the homepage in FF and see if it will stick. If so you can delete the renamed file, and see if the issue returns.

    Suggest you scan with MalwareBytes and SuperAntispyware just in case.

    A Guy
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