Solved Windows Live Mail 2011 keeps crashing - what to do?

T

thomasblake222

Banned
Local time
2:03 PM
Messages
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Location
United Kingdom
I have Windows Live Essentials 2011 installed on my Fujitsu Siemens Laptop. Whenever I log in to mail, I type in my username and password, I read a couple of emails and then it crashes!

This is the problem details that come up every time:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlmail.exe
Application Version: 15.4.3538.513
Application Timestamp: 4dcdb9d1
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 1929a8ed
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Click to expand...

Please can you help!

Do I have to reinstall it or anything else?

Thomas
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit?2GB RamnVidia GeForce 6800
Computer Manufacturer/Model Number
Amilo M3438g
OS
Windows 7 Home Premium 32bit
CPU
?
Motherboard
?
Memory
2GB Ram
Graphics Card(s)
nVidia GeForce 6800
Sound Card
Realtek
Monitor(s) Displays
Laptop Screen
Screen Resolution
1440x900
Hard Drives
2 - HDD
PSU
?
Case
Laptop
Cooling
?
Keyboard
UK Layout - into laptop
Mouse
Microsoft Wireless Mobile Mouse 1000
Internet Speed
30mbps (VirginMedia)
Other Info
Fujitsu Siemens Computers Amilo M3438G with 2GHz Processor
Hello thomasblake222

Try to repair it by doing this:
Go to C:\Program Files (x86)\Windows Live\Installer then open wlarp.exe and select repair!! Let me know what happened :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 x64Intel Core I5-3570K16GB Corsair Vengeance DDR3 1600 MHzEvga Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate SP1 x64
CPU
Intel Core I5-3570K
Motherboard
Gigabyte Z77-D3H
Memory
16GB Corsair Vengeance DDR3 1600 MHz
Graphics Card(s)
Evga Geforce GTX 660
Sound Card
Integrated
Monitor(s) Displays
HP 2009m
Screen Resolution
1600x900
Hard Drives
2 Internal 500 GB
1 External 3TB
1 120GB SSD (OS)
PSU
750 Watt
Case
Thermaltake VM600M1W2Z Dokker Tower Case
Keyboard
Razer Deathstalker Ultimate
Mouse
Roccat Kova+
Antivirus
Kaspersky Antivirus 2013
Browser
Mozilla Firefox
Hi N0b0dy,
I am now running wlarp.exe - will tell you results in a few minutes!

Thanks for your help and quick reply

Thomas
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit?2GB RamnVidia GeForce 6800
Computer Manufacturer/Model Number
Amilo M3438g
OS
Windows 7 Home Premium 32bit
CPU
?
Motherboard
?
Memory
2GB Ram
Graphics Card(s)
nVidia GeForce 6800
Sound Card
Realtek
Monitor(s) Displays
Laptop Screen
Screen Resolution
1440x900
Hard Drives
2 - HDD
PSU
?
Case
Laptop
Cooling
?
Keyboard
UK Layout - into laptop
Mouse
Microsoft Wireless Mobile Mouse 1000
Internet Speed
30mbps (VirginMedia)
Other Info
Fujitsu Siemens Computers Amilo M3438G with 2GHz Processor
It works perfectly now!

Thanks again for your help!

Thomas
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit?2GB RamnVidia GeForce 6800
Computer Manufacturer/Model Number
Amilo M3438g
OS
Windows 7 Home Premium 32bit
CPU
?
Motherboard
?
Memory
2GB Ram
Graphics Card(s)
nVidia GeForce 6800
Sound Card
Realtek
Monitor(s) Displays
Laptop Screen
Screen Resolution
1440x900
Hard Drives
2 - HDD
PSU
?
Case
Laptop
Cooling
?
Keyboard
UK Layout - into laptop
Mouse
Microsoft Wireless Mobile Mouse 1000
Internet Speed
30mbps (VirginMedia)
Other Info
Fujitsu Siemens Computers Amilo M3438G with 2GHz Processor
That's good !
You are welcome :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate SP1 x64Intel Core I5-3570K16GB Corsair Vengeance DDR3 1600 MHzEvga Geforce GTX 660
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Ultimate SP1 x64
CPU
Intel Core I5-3570K
Motherboard
Gigabyte Z77-D3H
Memory
16GB Corsair Vengeance DDR3 1600 MHz
Graphics Card(s)
Evga Geforce GTX 660
Sound Card
Integrated
Monitor(s) Displays
HP 2009m
Screen Resolution
1600x900
Hard Drives
2 Internal 500 GB
1 External 3TB
1 120GB SSD (OS)
PSU
750 Watt
Case
Thermaltake VM600M1W2Z Dokker Tower Case
Keyboard
Razer Deathstalker Ultimate
Mouse
Roccat Kova+
Antivirus
Kaspersky Antivirus 2013
Browser
Mozilla Firefox
Sorry, WLM just crashed again!

Any other suggestions??
 

My Computer My Computer

At a glance

Windows 7 Home Premium 32bit?2GB RamnVidia GeForce 6800
Computer Manufacturer/Model Number
Amilo M3438g
OS
Windows 7 Home Premium 32bit
CPU
?
Motherboard
?
Memory
2GB Ram
Graphics Card(s)
nVidia GeForce 6800
Sound Card
Realtek
Monitor(s) Displays
Laptop Screen
Screen Resolution
1440x900
Hard Drives
2 - HDD
PSU
?
Case
Laptop
Cooling
?
Keyboard
UK Layout - into laptop
Mouse
Microsoft Wireless Mobile Mouse 1000
Internet Speed
30mbps (VirginMedia)
Other Info
Fujitsu Siemens Computers Amilo M3438G with 2GHz Processor
Disk Cleanup and error checking via "c: >>properties (General tab and Tools tab)".
sfc /scannow via command prompt.
 

My Computer My Computer

At a glance

Windows 8 Pro w/MC 32-bitIntel Atom 1.86 GHz2 GBIntel GMA 500
Computer type
PC/Desktop
Computer Manufacturer/Model Number
OQO 2+
OS
Windows 8 Pro w/MC 32-bit
CPU
Intel Atom 1.86 GHz
Motherboard
OQO 2+
Memory
2 GB
Graphics Card(s)
Intel GMA 500
Sound Card
IDT
Monitor(s) Displays
LCD
Screen Resolution
800 x 480 (portable) 1280 x 1024 (docked)
Hard Drives
64 GB SSD
PSU
9 Ah Battery (portable) or OQO Brick (docked)
Case
Shirt Pocket Sized
Cooling
Tiny Fan
Keyboard
Slide out (portable) DiNovo Edge (docked)
Mouse
Eraser head (portable) Logitech Bluetooth (docked)
Internet Speed
WWAN or 802.11G (portable) T1 (docked)
Browser
IE 10
Other Info
DVD-RW OQO Docking Station
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