"Open containing folder" and "Copy" greyed


  1. coaltar
    Posts : 3
    Windows 7 Professional x64
       New #1

    "Open containing folder" and "Copy" greyed


    Hello all,
    I have seen posts about this problem but was unable to find an answer. I am running Firefox 3.6.17 on Windows 7 Pro 64x. When downloading files from the Internet I am unable to "Open" or "Open the containing folder", in other words I can't get to the download. I am running the free version of Zone Alarm and use free AVG anti-virus. I don't recall changing anything in those programs recently. It seems like all the sudden I am not able to download content any longer. It has worked fine in the past. This is a homebuilt machine. What would be the things to try, either in the antivirus or firewall if there were setting changes made there? Barring that are there any other things I could try?
    Thanks in advance for all the help.
    Coal
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  3. Jazzgirl
    Posts : 14
    Windows 7 Professional
       New #2

    Is there any reason you are still running version 3.6.17 when version 9.0.1 is the latest? Just curious. It could be something that might be causing your problem.
      My Computer
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  4. coaltar
    Posts : 3
    Windows 7 Professional x64
    Thread Starter
       New #3

    Thanks for the speedy reply! Thanks for the tips although it was working fine before without having the upgrade. Of course the problem now is I can't download the patch because of the scenario outlined in the original post. Any other thoughts?
    Thanks again,
    Coal
      My Computer
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  6. coaltar
    Posts : 3
    Windows 7 Professional x64
    Thread Starter
       New #4

    Anyone have an answer?


    I thought it might be 2 firewalls conflicting but I have changed to the new free Zone Alarm and when you install it Windows firewall is disabled. Any one else have any suggestions?
    Thanks in advance.
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