ftp website blocked for one user only

byterbit · 24 Jan 2012

Win 7 home. I get:
"403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied."
when trying to get to a ftp web site. Other user account on this machine has no problem.
Both accounts are now admin; this (problematic) account was not at first. There is no firewall running, MS or 3rd party. I have added this ftp url to the "trusted sites" in Internet properties. There was a McCaffee app on this account; I removed it 6 boot ups ago.
Is this a Certificate issue or a broken firewall issue or a setting issue ? https://www.sevenforums.com/images/smilies/cry.gif

**cluberti** · 24 Jan 2012

If you're getting a 403, it's probably not a problem on your local machine. Making a user an admin doesn't actually change anything about how IE runs (unless you've disabled UAC). If you had a network log of the failure (via fiddlercap) we could at least identify what username (and password hash) was used to try and access the server, and verify whether it's the client sending bad data (not likely, but still possible) or the server being the issue.

byterbit · 24 Jan 2012

Isn’t the phenomenon of one user account on the computer working and one not, pointing to a setting issue for that user being the issue ?

I had no trouble reaching the FTP site from two other computers

When I try to telnet to the ftp website (telnet FTP.XXXX.COM 21) it hangs. I can ping the site fine, so it sure looks like a port 21 issue. It “feels” to me like some bit of that old McCaffee is hanging out, getting in the way, or something is “broken “ in the MS internet settings for this user, but I cant substantiate it.

I like your idea of Fiddlercap, and I’ll use it on my return to this client.

If you have any other ideas please let me know !

roncerr · 25 Jan 2012

byterbit said:

..."403 - Forbidden: Access is denied.
You do not have permission to view this directory or page using the credentials that you supplied."...

Check out this thread/solution: Webserver Login Screen Missing . Amazing what an IE reset can do sometimes.