Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Firefox Flash Player Black Screen

08 Feb 2012   #1

windows 7
Firefox Flash Player Black Screen

I have never had a problem before yesterday with viewing flash videos. Then yesterday, I tried to watch CBS online Criminal Minds and I got audio, but the screen was black and you couldn't access "settings." Then today, I tried to access the viewing feature of documents on and same problem - black screen instead of a picture.

Attached are pictures of the error logs from the ancestry page.

I have tried EVERYTHING from installing all kinds of different versions of flash player and Firefox and starting Firefox in Safe Mode. I even manually disabled all extensions and add-on's at one point. Nothing works.

I also tried disabling hardware acceleration on Firefox and from Flash player on pages that did work properly. It seems to only be isolated to Firefox, because the Criminal Minds stream and Ancestry docs view fine on Chrome and IE.

Anyone know what those error messages mean and what I can do about them?


Attached Thumbnails
Firefox Flash Player Black Screen-firefox-errors1.jpg   Firefox Flash Player Black Screen-firefox-errors2.jpg   Firefox Flash Player Black Screen-firefox-errors3.jpg  
My System SpecsSystem Spec
08 Feb 2012   #2

Windows 7 Ultimate

I don't have a solution, but I do have the same issue. It happens in Chrome too along with Firefox for me. I ran CCleaner to clear out everything that may be causing it, but it still happens. I even Uninstalled Flash with Revo using advanced settings to completely wipe out all traces, but I still get the black box. It's only on certain sites too. Some work some don't. My versions are FF release 10, and Chrome Stable 16.
My System SpecsSystem Spec
08 Feb 2012   #3

windows 7

I spent almost all day working on this and I can't find a solution. Any help would be appreciated. I tried deleting my user profile now and started with a totally clean copy of flash player and Firefox (with no bookmarks, adds ons or anything) and it's still not working properly. Obviously, something is preventing Flash to communicate with Firefox, but I have no idea what it is or how to fix it. Even on the flash player website when it say's if you see an error in the box it's not working properly, I CANT EVEN SEE THE BOX! Anyone?
My System SpecsSystem Spec

08 Feb 2012   #4

Windows 7 Professional SP1 64-bit

Just a thought, maybe using their unistaller

Uninstall Flash Player | Windows

reboot, then install flash again, reboot and see if that might work.
My System SpecsSystem Spec
08 Feb 2012   #5

windows 7
no change

Just tried uninstalling with flash uninstall then rebooting then installing again then rebooting again and no change.
My System SpecsSystem Spec
11 Feb 2012   #6

windows 7
still no fix for this

I still can't get a fix on this problem. Hoping some new eyes can assist, please^^
My System SpecsSystem Spec

 Firefox Flash Player Black Screen

Thread Tools

Similar help and support threads
Thread Forum
Unable to remove Flash Player from Firefox Add-ons
Firefox blocked flash player 15 in Plug-ins because it was outdated. I installed flash player 16 (latest version). Control Panel shows player 16 only. So, 16 had installed properly. Firefox Plug-ins page shows both 15 and 16. How can I remove the redundant player 15. On the Plug-ins page itself...
Browsers & Mail
Performance issues with Flash Player on Firefox
DV7-7063ea HP laptop. Firefox 15 Latest revision of Flash Player This has only popped up the past couple of days, so I'm guessing it was an automatic update which is the cause. Whenever I go to watch a youtube video or play a game using flash etc, not only is the video quality awful, but...
Browsers & Mail
Firefox and Flash player crash problem
Firefox started to give me some trouble a couple of days and it seems I can't view pages who have Flash content installed. It seems to crash for no apparent reason, or if I let it play, after 2 seconds or so the browser also stops responding. I updated both, Flash player and Firefox to their latest...
Firefox: Flash player installation
Hey guys i am new to this forum. My problem is that i am not able to install flash player plugin on firefox. i start the manual install and it wont save it when i return on flash needed website it sais i dont have flash installed. pls just send me a link to a flash player plugin for firefox...
Browsers & Mail
Adobe Flash Player for Firefox 32bit
Hi... I run 7 64bit and when i try to install Adobe Flash Player for Firefox 32bit, it says "This program has been blocked for your safety" and doesn't install at all. I'm administrator and there is no other user. I turned UAC all...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 14:00.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App