Windows Live Mail Error ID: 0x800CCC0E

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  1. Posts : 3
    Windows 7 Home Premium x64
       #1

    Windows Live Mail Error ID: 0x800CCC0E


    I am new to this site and looking for help with my live mail account. Below is the error I keep getting when trying to send/forward emails from my account. Receiving has been no problem. OS is Windows 7 home X64. This is a brand new Dell inspirion 620 and the only problem so far is this Live mail issue.
    The connection to the server has failed.
    Subject ''
    Server: 'smtp-server.twcny.rr.com'
    Windows Live Mail Error ID: 0x800CCC0E
    Protocol: SMTP
    Port: 25
    Secure(SSL): No
    Socket Error: 10013
    so far I have done the following steps to resolve the problem:contacted my service provider to ensure all email settings were set correctly.--they were. they advised remove email accounts, windows live mail program, re-install live mail and setup accounts again. I did this twice with the same results--can not sned out emails. I have disabled the antivirus thinking that maybe the problem could be due to that--still no luck. Ihve changed the outgoing port to a secondary port provided by my provider--no luck here. I have also tried checking the block for "requires authenication"--this didn't do anything either. I have searched for days trying to find an answer to my problem and I am not getting anywhere. Getting desperate as I usually can figure things out but this problem has me baffled. If there is any one out there that may know of a fix, Please contact me.
      My Computer


  2. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       #2

    This is how your account's advanced tab should be.

    Windows Live Mail Error ID: 0x800CCC0E-rr.jpg
      My Computer


  3. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #3

    thanks but it didn't work--still wont send
      My Computer


  4. Posts : 2,362
    Win7 H.Prem. 32bit+SP1
       #4

    Look on the 'Servers' tab for spelling errors.
      My Computer


  5. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #5

    According to this page: Road Runner Help | SMTP Authentication Configuration your outgoing (smtp) mail server requires authentication, with the same settings as for the incomming mail server. This is a setting on the "servers" tab of account properties. The instructions do not say anything about changing the port number from the default 25. (The instructions for Vista's Windows Mail should also apply to Windows live Mail.)
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  6. Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       #6

    roncerr

    you tip fixed the trick. also i had to extend the server timeouts tab to 5mins. the default time appears to be to short of a time. Thhanks to all that provide help
      My Computer


  7. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #7

    hammer174 said:
    ...extend the server timeouts tab to 5mins. the default time appears to be to short of a time...
    The reason for the short time is that the server, when it's working, will respond quickly. You wouldn't want to wait 5 minutes for a web server to respond. If you didn't see the page pop up in a few seconds you would just try again instead of waiting for something to change. Same with mail servers.
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  8. Posts : 2
    windows 7 64 bit home premium
       #8

    My server is addr.com and they require the outgoing port number suggested by rode runner, ie 587.
    Last edited by lesh; 29 Aug 2013 at 04:59.
      My Computer


  9. Posts : 2,066
    Windows 8 Pro w/MC 32-bit
       #9

    lesh said:
    My server is addr.com and they require the incoming port number suggested by rode runner, ie 587.
    I think you mean "outgoing".
      My Computer


  10. Posts : 2
    windows 7 64 bit home premium
       #10

    yes thanks for correction, ron
      My Computer


 
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