Just got new computer and some websites don't work??

Bob Dole said:

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I'll post more information when I get back to there house to look at it again.

If you end up doing this type of support very often, you might want to consider installing TeamViewer. That will let you remote into their system even if they are not sitting at their computer to help you connect.

If you don't want to install TeamViewer and just want something to connect/control their computer when they are watching/helping then consider a light weight tool that you do not have to install - like LogMeIn's Join.me

This is a session of an XP computer connecting to and controlling a W7 computer:
(Watch full screened. Edit: 480p seems cleared to me than 720p.)



Both computers in that video were virtual machines running on an XP host laptop using a cellular connection to the internet - so the lag during controlling it pretty bad. Your remote control experience should be better.

Sometimes I'm supporting people that get scared by the many options that come up while installing TeamViewer (even though I'm on the phone telling them what/where to click). I sometimes tell them to cancel the TeamViewer install and we use join.me to make the initial connection so that I can install/configure TeamViewer for my subsequent remote control sessions.

Sadly, I had one person this week that could not master the join.me process either.

sounds like a possible dns problem. try setting your dns to 8.8.4.4 just to test. If that is the problem your router is sending you the wrong dns or your connection has the wrong one.