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Windows 7: WLM All buttons grayed out

21 Jun 2012   #31

Windows 7 Home Premium 64-bit, service pack 1

Curiouser and curiouser....

I cannot add or delete any contacts!

Also, I spied the "sign in" icon on my WLM toolbar, so I decided to check it out. It's that same window that I can't sign into. $#@! I thought I had outfoxed WLM by signing up for Hotmail, but no. I'm back to square one. I am thinking that some of these problems are because I can't solve the sign-in page?

The problems with forwarding the emails with photos are from random people -- I can't detect any provider pattern. I'm sorry I'm not being very helpful.

Could this be my problem? I notice one person says without the update they can't sign in. However, whatever this update is, it isn't making people very happy!

My System SpecsSystem Spec
21 Jun 2012   #32

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Back to square one huh.

That's alright, at least you answer questions, some people don't even read what we post. :)

You can't delete or add contacts either now.

Going back over this thread I see that the SFC scans couldn't fix some files also.

Did you ever run the Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer scan?

I know you said someone else removed the virus you had, but there are some problems here that all may be related to that.

That link you posted is for people who are trying not to update to Windows live essentials 2011, didn't you just install this recently?
My System SpecsSystem Spec
22 Jun 2012   #33

Windows 7 Home Premium 64-bit, service pack 1

The guy who removed that virus ran malwarebytes first, but my computer was so compromised at that point that he couldn't access it anywhere -- even in all those secret places that the tech gurus know about. By the time he finished with my computer, however, it was free of all the bad guys. I think I'm OK in that category at least.

I figured the update in that link came with the 2011 version of WLM that I recently downloaded, but I was just checking with you to make sure that it wasn't something extra I needed to do. Hope springs eternal.

Wow, people don't read what y'all post?!? That's incomprehensible to me. Y'all are trying to help us lesser mortals out here. I, for one, am grateful!

I guess it's time to uninstall/reinstall, huh? Oh, man. That means I'm going to get all of those stupid RSS feeds again (which the computer guy made go away since I couldn't). If only I could figure out the mystery of the sign-in page!
My System SpecsSystem Spec

22 Jun 2012   #34

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

OK, I think the uninstall and reinstall would be the next step.

I'm not sure why you have RSS feeds unless you have subscribed to them, if there are some you want to get rid of this will show you how.

RSS Feed - Subscribe or Unsubscribe

If you need any help don't hesitate to ask. :)

You would be surprised at how long some threads go because people simply won't answer questions asked of them.
My System SpecsSystem Spec
01 Jul 2012   #35

Windows 7 Home Premium 64-bit, service pack 1

Well, it's been interesting. My computer guy did all sorts of magical things to my computer, so I am having to learn stuff all over again. I just got it back yesterday!

WLM was reinstalled, and now has more problems, but the sign-in is mercifully not one of them. Do you think I should post a new thread with the new problems or just keep rambling around in this one?
My System SpecsSystem Spec
01 Jul 2012   #36

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Well glad to hear the original problem is fixed, you can post here, I can always call in the troops if it gets rough. :)

So what all did your computer guy do? What are your problems with WLM now?
My System SpecsSystem Spec
02 Jul 2012   #37

Windows 7 Home Premium 64-bit, service pack 1

For starters, I "lost" that ribbon thing (the tool bar with the icons on it) in WLM. All I have is two skinny lines of commands in text above my email. I've read several blogs/posts online related to this issue, but no answer fits that particular problem -- at least so that I can understand it!

Then I'm back to the issue which had me download WLM in the first place: Even though the latest Windows Power Point viewer is set up as my default, I am unable to open any pps files directly from my email. I have to save them to a folder, leave my email page, go to the folder, view the pps, then go back to my email to write a reply to the sender. Way too much work. (I originally had Outlook Express. When I got WLM, the problem took care of itself. Since my tech guy did voo-doo on my computer, I am back to the no-pps problem.)

There is one other WLM problem, but I can't think of it right now. This should be enough!
My System SpecsSystem Spec
03 Jul 2012   #38

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Sorry I'm just getting back to you, pretty busy lately.

This tutorial (with pictures) will show you how to get your ribbon back, basically you just right click on the menu bar and select show quick access toolbar.

I'm not sure why you can't open power points, I just sent one to my self to test it and right click on it and choose open.

They aren't zipped up are they? Is this what you are trying to open them with?

Download: PowerPoint Viewer - Microsoft Download Center - Download Details

I have Powerpoint 2007 on mine so those pps files are associated with that.

You can double check the pps file extension is associated with your program,

Control Panel\All Control Panel Items\Default Programs\Set Associations

Default Programs - Set a Program's Default Associations
My System SpecsSystem Spec

 WLM All buttons grayed out

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